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Old 08-29-2010, 06:44 PM   #1
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Default Unanswered: Deluxe Estore Point Question

So a few days ago I got the deluxe membership as a gift. Another person bought the membership and gave me the code. When I went to go check my estore points to see if the points were there, i still had the same amount i had before I switched to deluxe membership. I'm on the 6 months membership plan and would like to know why i'm not getting my points, thanks
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Old 08-29-2010, 07:44 PM   #2
WW ID = melethana
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Default Re: Deluxe Estore Point Question

have you checked inside WW at the eStore?
They just changed it recently so that you you buy an deluxe membership, you can choose to have the eStore points go to the eStore inside WW, where you can only get furniture and clothing, or to stay with the [notranslate]Ganz[/notranslate] eStore account that bought the deluxe membership. Or I think those were the options I had when I renewed my account.
But anyway, check the eStore inside Webkinz World
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Old 08-30-2010, 05:16 AM   #3
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Default Re: Deluxe Estore Point Question

View Post Originally Posted by karategurl
So a few days ago I got the deluxe membership as a gift. Another person bought the membership and gave me the code. When I went to go check my estore points to see if the points were there, i still had the same amount i had before I switched to deluxe membership. I'm on the 6 months membership plan and would like to know why i'm not getting my points, thanks
Maybe they goofed and the points are registered under your friend's username/log in ??? Try checking with your friend and see if they show up when he/she logs into the estore...and if so, maybe have the person call [notranslate]Ganz[/notranslate] to get that fixed for you. Good luck
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Old 08-30-2010, 02:03 PM   #4
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Default Re: Deluxe Estore Point Question

I'm so sorry you didn't get your points!

After you do what the people above me said, and they still don't appear, try calling [notranslate]Ganz[/notranslate]. If you're under 18, you have to have a parent talk on your behalf.

1-866-WEB-KINZ

I hope you get your points!
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