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Ok, so I was waiting for today. I had 10,000 estore points and I needed the extra 3,000 you get when you buy Deluxe accounts.... I check my account and I don't have any new points OR a gift box!!! I decided to call Ganz and it came up being that their phone service is broken.... WHAT DO I DO?????????????? It said my deluxe account is still running....
Is your Deluxe membership expiring this month? If it is, you'll need to renew it to get the points and gift box. I had the same issue, until I realized that I'd already had my 12 gift boxes (in my case, July - June), so I renewed, and got all of the stuff. This is most likely what's wrong. If it's not, I can't really think of anything else that could be the problem. So hopefully, it just expired, and you need to renew.
It had expired yesterday, but it's saying on status : renewal in progress... Do you mean I should actually purchase 3 more months again?
Well, it depends. Do you like being a Deluxe member? If not, then no, you shouldn't renew. But if you do, I think you should go ahead and get the annual membership - you don't have to worry about renewing for a year, and you get a lot more neat stuff! That includes a really cool item that you can't get anywhere else. You can see a picture of that item here in this spoiler:
It's a Mountain Mine Cart Ride, and your pet rides in a little car type thing all around it on the track. I have it (I'm an Annual Deluxe member, and it's my second time being one, and I think it was worth it).
But, if you can't afford it (it costs $45), you could get the 1, 3, or 6 months membership. You can read about the different Deluxe options and what you get in each one on the Wiki here:
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