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-   -   Deluxe box missing every month :( (http://www.webkinzinsider.com/forum/somebody-help-165/deluxe-box-missing-every-month-812639/)

Jesussavedme06-10-2019 08:38 AM

Deluxe box missing every month :(
My monthly Deluxe box never shows up in my account. When I remember to contact Ganz, they tell me the problem was fixed, and then they send the box to my account. However, every month it is NOT fixed on their end, and every month I don't receive a box.
I have to remember to email them to get them to restore my box.

Does anyone else have this problem or is there another way I can get them to REALLY fix the problem on their end?


littlepoodle06-10-2019 01:45 PM

Re: Deluxe box missing every month :(
I don't know about every month but I do know that if your account expires any time during the month you do not get your deluxe box.. Elsewise I would contact support and asked them to fix the problem... :bp::w:

luvzfrogs06-10-2019 01:52 PM

Re: Deluxe box missing every month :(
As Littlepoodle said, if it expires (like this month for example) within the same month then you won't get your box until you renew. If you're not up for renewal yet then I would contact the eStore & I would ask why you don't get your box every time, I'd just be up front & blunt about it (but being nice of course) bc maybe they can explain why you're not receiving it. I hope this helps :)

gabby197806-12-2019 02:17 PM

Re: Deluxe box missing every month :(
You can call the Estore...whey don't you try that instead of emailing?

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