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Old 02-25-2010, 12:25 PM   #1
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Default Unanswered: daily kinzcare for week did not reset

Do I need to call Ganz about the daily kinzcare for the week did not reset on one account?

Also, I can't kinzpost on one account. Why would the Speaker Fridge be an invalid item? Thanks for the help.


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Old 02-25-2010, 12:28 PM   #2
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Default Re: daily kinzcare for week did not reset

Yes would have to call to have it reset

Ganz Telephone: 1-866-WEBKINZ * 1-866-932-5469

are you sending more than 1 fridge? is there anything IN the fridge? I have sent myself a speaker fridge the other day w/no problem
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Old 02-25-2010, 12:40 PM   #3
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Default Re: daily kinzcare for week did not reset

Thanks, COWS4YOU, it worked sending one at a time. Both were empty (Thought I better check). But one at a time was fine.

Have tried all week to get Ganz, can't get thru, but will keep trying.Thanks again.

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Old 02-25-2010, 12:52 PM   #4
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Default Re: daily kinzcare for week did not reset

Regarding the daily kinzcare -- what do you mean by reset? Do you mean that all the boxes are still open with pictures of last week's foods? I had that happen one time and it did eventually get resolved without my doing anything about it.
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Old 02-25-2010, 01:31 PM   #5
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Default Re: daily kinzcare for week did not reset

I called Ganz this morning about the Daily Kinz Care resetting issue and they told me it is a glitch on their end only affecting world(Server) 8.
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Old 02-25-2010, 01:40 PM   #6
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Default Re: daily kinzcare for week did not reset

View Post Originally Posted by camplittleangel
I called Ganz this morning about the Daily Kinz Care resetting issue and they told me it is a glitch on their end only affecting world(Server) 8.
Good to know that Ganz is aware of the issue, and that they have isolated which server it's on. Thanks so much for passing the information along to us.
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Old 02-25-2010, 02:44 PM   #7
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Default Re: daily kinzcare for week did not reset

I have seen this same problem a few times over the years. Look at the PLUS side - you get extra KC as you get 5KC more each day till it does reset.

Each time in the past I have seen this problem it 'reset' the next time server maintenance was performed (once 'luckily from an KC perspective since on the 'problem' account we were getting 75KC/day by the timei it was reset).
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Old 02-25-2010, 03:00 PM   #8
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Default Re: daily kinzcare for week did not reset

I must be on server 8 on one acct., because it is doing this.
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Old 02-27-2010, 09:37 PM   #9
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Default Re: daily kinzcare for week did not reset

Try clearing your cache. My kinzpost never works, I always get this weird pop-up.
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Old 02-27-2010, 11:50 PM   #10
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Default Re: daily kinzcare for week did not reset

That happened on the BF's account. When you click the correct day did you still get the money? If the food was showing did it disappear when you clicked it? I think if you get the food and money that might be all but you can tell them anyway.
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