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Old 02-28-2011, 11:46 PM   #1
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Default Answered: Daily Kinzcare problems

Hi!

I don't always get the daily kinzcare window when I log in.
Is there any way to get to that window? (like we used to, when it was a tab like the 'my pets')?
Mamapatrick is offline Female
Best Answer - Posted by cindyann
View Post Originally Posted by Mamapatrick
Hi!

I don't always get the daily kinzcare window when I log in.
Is there any way to get to that window? (like we used to, when it was a tab like the 'my pets')?
It doesn't show up at all sometimes for me, either, on various accounts. I logged in over 6 times in a row on one of my accounts today, and never once got the pop up window. Talked to Ganz last week, and she said they were aware of this glitch, and she thought they were considering having it like before, where we could get to it at our convenience.

Hope this answers your question!
Cindyann
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Old 03-01-2011, 12:33 AM   #2
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Default Re: Daily Kinzcare problems

When you log on you get the daily kinzcare pop up. Once you click on the day it won't come back again. If you just hit "x" for exit the next time you log on it will be there again to remind you to click on the day ie Tuesday.
Hope this helps
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Old 03-01-2011, 02:47 AM   #3
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Default Re: Daily Kinzcare problems

View Post Originally Posted by Mamapatrick
Hi!

I don't always get the daily kinzcare window when I log in.
Is there any way to get to that window? (like we used to, when it was a tab like the 'my pets')?
It doesn't show up at all sometimes for me, either, on various accounts. I logged in over 6 times in a row on one of my accounts today, and never once got the pop up window. Talked to Ganz last week, and she said they were aware of this glitch, and she thought they were considering having it like before, where we could get to it at our convenience.

Hope this answers your question!
Cindyann
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Old 03-01-2011, 07:50 AM   #4
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Default Re: Daily Kinzcare problems

This happens to me as well, and right now there is no other way to access the Daily Kinzcare window. It seems like all we can do until this glitch is fixed is log out, clear cache and cookies, cross your fingers that this will work, and log back in...
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Old 03-01-2011, 06:09 PM   #5
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Default Re: Daily Kinzcare problems

We have four accounts and one of them NEVER gets the Daily Kinzcare window on the first log in of the day. But it always pops up on the second log in and we've never missed a day.

The other three accounts are fine, it pops up on the first log in every single day. Same computer, same browser. It's a very weird glitch.
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Old 03-01-2011, 06:12 PM   #6
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Default Re: Daily Kinzcare problems

I have to log on a second time for it to work for me.
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Old 03-01-2011, 07:18 PM   #7
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Default Re: Daily Kinzcare problems

Ok, well, I guess it's reassuring to know it is not just me, and to know that Ganz does know about it. I will just be patient then, and if I can't get my weekly prize, I know it will come around another time.
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