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Old 11-08-2008, 10:29 AM   #1
scottashley
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Default Unanswered: Customer Support issue!

I purchased the Pharaoh costume on Oct 26th which is in the qualifying date of getting the correct costume. However when I call the number given out on the thread on the home page of WI (1-800-263-2311) I get a message that says this number can not be reached from my calling area. I emailed the eStore support and tried calling the Ganz customer support (1-866-932-5469) leaving a message of why I was calling with my callback number and have not gotten any results. Am I not contacting the right place? Please help!
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Old 11-08-2008, 11:39 AM   #2
 
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Default Re: Customer Support issue!

Hi,
The number you contacted (1-866-932-5469) is correct. If you left information about why you were contacting & when and how they can contact you, then you are set!

I can only imagine the back up that is hitting costumer support right now with the halloween issues & costume changes, going on. Seeing as it is a weekend, I believe their offices are closed.

When did you contact them? If it has been over 5 days as of monday, I would leave another *polite* message asking them if they have made any progress on your question (leave full details again).
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Old 11-08-2008, 11:47 AM   #3
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Default Re: Customer Support issue!

It was Thursday. So hopefully they will get back with me on Monday.
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