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Old 03-04-2012, 03:00 PM   #1
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Angry Unanswered: Customer Support

Does anyone know how to contact Customer Support through e-mail? I never received my Lorax promotion prizes and am very upset about that. I tried calling but they're only available during weekdays and I don't have time to call. I really want my prizes
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Old 03-04-2012, 03:02 PM   #2
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Default Re: Customer Support

Email: Contact Ganz - Webkinz Insider Wiki

However, I do recommend you call tomorrow, as Ganz doesn't really respond to emails. Contact Ganz - Webkinz Insider Wiki
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Old 03-04-2012, 03:39 PM   #3
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Default Re: Customer Support

Sure! Here's a quick link straight to the Ganz website. All you need to do is fill in the blanks and submit your message! Here's the link: Contact Us

Good luck!


p.s. It may take several days for them to reply.
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Old 03-05-2012, 12:56 AM   #4
ebkinz A.my
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Default Re: Customer Support

View Post Originally Posted by StLouiscutie184
Does anyone know how to contact Customer Support through e-mail? I never received my Lorax promotion prizes and am very upset about that. I tried calling but they're only available during weekdays and I don't have time to call. I really want my prizes
They were so overwhelmed with calls last week that if callers were finally able to get through, Customer Service reps were telling callers they would look into it and call them back next week. Ouch!
Sorry, BFF.
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Old 03-05-2012, 01:03 PM   #5
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Default Re: Customer Support

Email them at ganzsupport@webkinz.com and tell them what prizes you are missing and what the name of the account is. They are stacked up with emails but eventually this will get done for you. I finally called and got my missing gifts and the rep made sure to find my email and delete it. I don't think fillling out a form will get you anywhere but the email will. Just be patient.
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Old 03-05-2012, 01:07 PM   #6
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Default Re: Customer Support

I have e-mailed them through the customer support section of WW here, (click on 'Our question does not appear', and then 'Other') and they fix things in a couple days. You'll need a secret code of one of your pets, your e-mail, user name, first name and birthday.

Last edited by Desty; 03-05-2012 at 01:10 PM..
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