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Old 09-30-2008, 05:38 PM   #11

Default Re: Customer Service tells me Oh well...tough luck.

That must be soo sad!!! You should DEFINETLEY contact them. HOW RUDE!!!!
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Old 09-30-2008, 05:41 PM   #12
ithout a doubt
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Default Re: Customer Service tells me Oh well...tough luck.

View Post Originally Posted by kpbrutcher
I have been emailing with no success so far. When I finished level 5 of the Intelligence class in Kinzville Academy, it did not award me a prize as with all the other classes I finished this level. Then it also did not award me the crown for finding all the charms in the forest yet revealed the picture of it? I emailed GANZ and was basically was told...oh well. I have 19 animals and this is the customer support I get????? This is completely UNACCEPTABLE. Why can no one just send me the codes to activate them? Here is a copy of the email:


Thank you for your question regarding missing or lost items/Kinzcash.

While it is not a regular occurrence, missing items/Kinzcash can be caused by a momentary ‘hiccup' in Webkinz World. First, please try to log out of your account and then back into your account. Missing items have been noted in accounts that may have items stored improperly (items blocking doorways, overloading rooms excessively with items). For more information on how to store items and decorate rooms correctly please refer to the Webkinz Guide, which can be found in the 'Things to Do' menu once you log-in.

Please be advised that, as stated in our User Agreement, the website and all materials contained on it are provided on an 'as is' and 'as available' basis, without warranties of any kind, either expressed or implied. Any lost or missing items resulting from a minor anomaly on the website will NOT be awarded. For more information please refer to the User Agreement located on the main Webkinz homepage.

We are aware that sometimes technical problems do arise while using the website and we continue to address these issues. Our technical team works very hard to not only fix problems as they arise but also to make sure that once an issue is identified and fixed, it does not reoccur.

We apologize for any inconvenience this issue may have caused

Thank you,

Webkinz Customer Support
With the end of Level 5 in Language, there isn't a prize as far as an object. The reward is another "action" for your pets. Either the dancing one or the cover your eyes one; I forget but I finished level 5 of language and have both those new actions. Hope this helps.
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