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Old 01-01-2010, 08:49 AM   #1
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Angry Unanswered: Customer Service Number error

I tried to use the listed customer service number (1-888-818-8700) listed for the glitch on not receiving the 3000 ganz store money and it did not work from this area per the message from the phone company. Now, I am out of my 3000 extra ganz money since the 31st is gone. I am new to using this site, as well as, the ganz store site. Is there anyway that I can recover the lost opportunity? Thank you for any suggestions. Hopefully, I will be able to find my way back to here to see the responses. I have been lost before on WI. Usually, my grandson gets me where I need to be. I tried to surprise him with the deluxe upgrade.
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Old 01-01-2010, 09:00 AM   #2
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Default Re: Customer Service Number error

I used the same # yesterday it worked fine for me. Where are you calling from, I called from the DC suburbs East coast USA.
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Old 01-01-2010, 09:13 AM   #3
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Default Re: Customer Service Number error

Hi amlandefeld. Sorry to hear you missed out on the 3000estore points. Not that it helps now but the number you wrote down is incorrect from the one listed given on the front page. I had to call them also yesterday and the 1-888-818-8770 worked okay.
I just called Ganz and they are open today. They had a major glitch with sending out the free 3,000 estore points email and she was very polite and I received my email in less than 3 minutes. 1-888-818-8770 is direct line to Ganz estore.

Hopefully they give out the points to people who missed out, but either way you'll find this site a wealth of information. Welcome and happy new year!
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Old 01-01-2010, 12:24 PM   #4
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Default Re: Customer Service Number error

Happy New Year!!!

They are open today.

Cust Service # is 1-866-WEB-KINZ (easier to remember) & they
can tranfer you to the store, which was doing this correction.

They said they had to be activated yesterday, but never hurts to ask.

Also, e-mail is
webkinzsupport@ganz.com
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