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Old 11-22-2010, 02:53 PM   #1
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Default Answered: Customer Service

Has customer service been discontinued? I have made at least five reports in the last month of prizes not being awarded without any response besides the received your post notice. I don't mind the daily activity glitches so much-but they are more frequent (more than the five I sent reports on) and have begun adding up. A "missing award" in magic mire for completion of a row is a major glitch and deserves some attention. Personally they don't need to spend time calling me-just fix it and send my prize.
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Best Answer - Posted by Desty
I think the best way to get customer service is to call Ganz. Their number is 1-866-WEBKINZ. I've always had good experiences with the people who answer the phone. I hope they can work it out for you too.
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Old 11-22-2010, 02:55 PM   #2
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Default Re: Customer Service

I think the best way to get customer service is to call Ganz. Their number is 1-866-WEBKINZ. I've always had good experiences with the people who answer the phone. I hope they can work it out for you too.
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Old 11-22-2010, 09:01 PM   #3
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Default Re: Customer Service

View Post Originally Posted by Desty
I think the best way to get customer service is to call Ganz. Their number is 1-866-WEBKINZ. I've always had good experiences with the people who answer the phone. I hope they can work it out for you too.
As Desty said, the best way to get a problem resolved with Ganz is to call them. (1-866-WEBKINZ) Anytime I have ever called them, they have been super nice and super helpful!! I have had to wait before to get help, but well worth it. They generally know exactly how to fix the problem and do it while your still on the phone with them. Hope this helps and I hope you get things resolved!!
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Old 11-22-2010, 09:17 PM   #4
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Default Re: Customer Service

Call Ganz, 1-866-WEBKINZ, like everyone said.
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Old 11-23-2010, 11:33 PM   #5
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Default Re: Customer Service

Thanks for the number to you all.
GMKX2 is offline Female
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