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Old 01-13-2009, 12:51 PM   #1
Lil Kinz
MommaBear34 is an unknown quantity at this point

Exclamation Unanswered: Customer Service???

Can someone please help me understand Ganz's customer service? I really feel we deserve better! My daughter's account was frozen because someone didn't recognize her user name on her daughter's friends list and requested it be closed. All the details have been brought to light and the mother and I have both called and emailed for a week with NO response at all from Webkinz and my daughter's account remains closed. My daughter has not violated the user agreement nor the privacy policy. Webkinz closed her account without even checking! I would be happy with a "we received your email" response but so far nothing. Does anyone have any suggestions? I am ready to quit Webkinz all together and quit giving them as gifts too. My daughter is devestated because everything she has worked so hard for is gone just like that!
MommaBear34 is offline Female
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Old 01-13-2009, 01:00 PM   #2
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Default Re: Customer Service???

Hi,

Since you are new here, I can not Private Mail you, so while I usually do not post info right on here, I will.

Here is a phone number for you to call.....it has an extension. You will probably get a voice message.

TELL the message you
"NEED a SUPERVISOR from webkinz concerning a SERIOUS ACCOUNT issue, and no one has helped you even with repeated attempts to contact someone and get this resolved."

The number is:
1-866-932-5469
EXT: 2407

(the number they call you back from will not match this number---it will probably be a 1-(905)-851-XXXX number........)

Good luck to you.

Fluffrnuttr



Last edited by fluffrnuttr; 01-13-2009 at 01:14 PM..
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Old 01-13-2009, 01:05 PM   #3
Lil Kinz
MommaBear34 is an unknown quantity at this point

Default Re: Customer Service???

Thank you so much!! I really appreciate your help!!
MommaBear34 is offline Female
Old 01-13-2009, 01:11 PM   #4
icked Awesome
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Default Re: Customer Service???

I am very sorry you are having this trouble.

With my experiences from Ganz customer service (or lack thereof) this doesnt suprise me. They seem to have lost sight of the fact that we as the end user/consumer are the ones who ultimately support them and have made Webkinz what it is today.

I would follow advice Fluffrnuttr gave you, do not let them tell you they cannot help. I wouldnt even discuss it with the rep, just ask for a supervisor.

Please keep us posted and good luck!

M~

---------- Melissa30067 added 0 Minutes and 27 Seconds later ----------

oh and by the way, since you are new, welcome to WI!

Last edited by Melissa30067; 01-13-2009 at 01:11 PM.. Reason: Automerged Doublepost
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Old 01-13-2009, 01:12 PM   #5
Lollipop8927
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Default Re: Customer Service???

1-800-724-5902.

And then dial zero. Tell them you are having problems with webkinz. From there you will be connected to a live person, who you can then talk to about this problem.
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Old 01-13-2009, 03:47 PM   #6
Lil Kinz
MommaBear34 is an unknown quantity at this point

Default Re: Customer Service???

Thank you So much everyone for your help. I need to report that all is well and fixed. I still hold Webkinz responsible for not protecting my daughter's account better. They had all the information available to them to see that she did not in any way violate any rules and it is disappointing that they banned her account anyway. The rep that helped me was very kind. I expressed my grave concern regarding Ganz's failure to protect her. After all Webkinz is the one who banned her account just because someone didn't recognize her login ID. I'm telling you there is nothing so frightening as having everything you've worked for gone just like that with NO explination. Especially when you do your best to play by the rules. Luckily I knew the whole story from her friend's mom otherwise I wouldn't have any clue as to what went wrong. So everyone, please, please be careful out there. Hopefully they will fix their customer service issues so we can go on playing. My daughter really enjoys her pets. Thanks for listening.
MommaBear34 is offline Female
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