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With my experiences from Ganz customer service (or lack thereof) this doesnt suprise me. They seem to have lost sight of the fact that we as the end user/consumer are the ones who ultimately support them and have made Webkinz what it is today.
I would follow advice Fluffrnuttr gave you, do not let them tell you they cannot help. I wouldnt even discuss it with the rep, just ask for a supervisor.
Please keep us posted and good luck!
---------- Melissa30067 added 0 Minutes and 27 Seconds later ----------
oh and by the way, since you are new, welcome to WI!
Last edited by Melissa30067; 01-13-2009 at 01:11 PM.. Reason: Automerged Doublepost
Thank you So much everyone for your help. I need to report that all is well and fixed. I still hold Webkinz responsible for not protecting my daughter's account better. They had all the information available to them to see that she did not in any way violate any rules and it is disappointing that they banned her account anyway. The rep that helped me was very kind. I expressed my grave concern regarding Ganz's failure to protect her. After all Webkinz is the one who banned her account just because someone didn't recognize her login ID. I'm telling you there is nothing so frightening as having everything you've worked for gone just like that with NO explination. Especially when you do your best to play by the rules. Luckily I knew the whole story from her friend's mom otherwise I wouldn't have any clue as to what went wrong. So everyone, please, please be careful out there. Hopefully they will fix their customer service issues so we can go on playing. My daughter really enjoys her pets. Thanks for listening.
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