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Old 01-15-2008, 05:25 PM   #51
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Default Re: Customer service??????

I sent countless emails and phoned customer service twice. 1 prefabricated email is all I got. Awful, awful, awfullllll customer service!
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Old 01-15-2008, 06:19 PM   #52
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Default Re: Customer service??????

I try emailing Ganz but that doesn't always work. here isa phone number you can try.
1 800 724 5902
when they answer ask for WKW customer service
leave a message that you have a "server error".
We did this and they did call back.
Hope this helps.
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Old 01-15-2008, 07:53 PM   #53
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shaxpeare is on a distinguished road

Default Re: Customer service??????

I know it seems impossible, but try not to get too upset about problems on the site--all those people who are saying that it's just high traffic are absolutely right. Usually if you log on at a time of day when most people are at work you'll have better luck, or at least that's what I've found. The only problem I've been having lately is with my kinzchat phone not working properly--trying to get my niece's pet over to my house the other day took us about 4 or 5 tries, but once we got it to work, it was as if there was no problem at all.
It's always frustrating when things don't work properly, especially with the prices Ganz charges for some of these items, but the kids really love it, and it's worth it for them.

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