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Old 10-23-2008, 08:42 PM   #1
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Default Unanswered: CS help for POTM (blah blah)

So I recieved a call from cs today, and yes she was very nice and told me alot of potm loot bags did not happen and she promised by the end of her shift I would have them in my dock. This was at 3:40 ish in florida. well here it is 9:37 and nothing new.... hummmmmm. She was able to resolve some stuck fall place settings I had so I guess I should be happy, however Sir pugginz is not he still wants his loot. I wonder if she works a 12 hr shift there....
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Old 10-23-2008, 08:54 PM   #2
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Default Re: CS help for POTM (blah blah)

Well I hope you get your loot bag soon! I have a pug but I didn't adopt him this month, so I just get the extra Activities!
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Old 10-23-2008, 08:59 PM   #3
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Default Re: CS help for POTM (blah blah)

I hate when cs people tell you they will do something but never do. It is so frustrating. Ganz was better at dealing with issues before now they seem to say what you want to hear just to get you off the phone. I love your pugs name!! Sir Pugginz is just too cute!!
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Old 10-23-2008, 11:51 PM   #4
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Default Re: CS help for POTM (blah blah)

you know that Great Pumpkin has been up to his old Tricks again !Click the image to open in full size.
hopefully it you stuff will be in your dock in the morning.
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Old 10-23-2008, 11:58 PM   #5
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Default Re: CS help for POTM (blah blah)

I hope you wake up and have your stuff in your dock tomorrow! I am sorry she didnt keep her promise to you, but hopefully it will be resolved soon
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Old 10-24-2008, 12:12 AM   #6
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Default Re: CS help for POTM (blah blah)

View Post Originally Posted by freebee diva
So I recieved a call from cs today, and yes she was very nice and told me alot of potm loot bags did not happen and she promised by the end of her shift I would have them in my dock. This was at 3:40 ish in florida. well here it is 9:37 and nothing new.... hummmmmm. She was able to resolve some stuck fall place settings I had so I guess I should be happy, however Sir pugginz is not he still wants his loot. I wonder if she works a 12 hr shift there....
Please give us an update tomorrow - I have found that CS has been very helpful for us, and have followed through on every call I have made (it has only been two, lol!). Did they give you a case number, or anything like that? I would think that, if you at least had a name, you could call back tomorrow if your items aren't there. Good luck - I do hope you get your things!
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Old 10-24-2008, 12:51 AM   #7
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Default Re: CS help for POTM (blah blah)

oh no! well, hopefully you'll get it tomorrow...but congrats on the potm!
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Old 10-24-2008, 05:03 AM   #8
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Default Re: CS help for POTM (blah blah)

Thanks you my son named him. Yes it seemd alot of cs companies are going the way of just being yes men/women just to get to thier next call.

View Post Originally Posted by Flicka28
I hate when cs people tell you they will do something but never do. It is so frustrating. Ganz was better at dealing with issues before now they seem to say what you want to hear just to get you off the phone. I love your pugs name!! Sir Pugginz is just too cute!!
---------- freebee diva added 2 Minutes and 26 Seconds later ----------

Thanks I hope so to. unfortunitly it's 6:04 am my time and I still can not get in to my american accounts been trying since 5:30 am.
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View Post Originally Posted by Flicka28
I hate when cs people tell you they will do something but never do. It is so frustrating. Ganz was better at dealing with issues before now they seem to say what you want to hear just to get you off the phone. I love your pugs name!! Sir Pugginz is just too cute!!
View Post Originally Posted by a3doglife
you know that Great Pumpkin has been up to his old Tricks again !Click the image to open in full size.
hopefully it you stuff will be in your dock in the morning.

Last edited by freebee diva; 10-24-2008 at 05:03 AM.. Reason: Automerged Doublepost
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Old 10-24-2008, 05:14 AM   #9
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Default Re: CS help for POTM (blah blah)

View Post Originally Posted by freebee diva
Thanks you my son named him. Yes it seemd alot of cs companies are going the way of just being yes men/women just to get to thier next call.


.

I feel the same way... there are a couple really really nice reps that have helped us whenever mine or my sons account had something wrong with it... then there are the people that just can't wait to get you off the phone.

If you don't get the item and the loot, call back... If you remember the womans name you spoke with, tell the new rep what she told you.. I always take names
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Old 10-24-2008, 09:38 AM   #10
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Default Re: CS help for POTM (blah blah)

Here is my update. After I was finally able to get into my account this morning I was very surprised and pleased. The Cs rep. must have a 12 hr shift. Mr. Pugginz received a wish token and the Party machine (my son loves the noise makers. Balloon machine, Star thrower, and now his party machine) My son stated we have to have a party room now, Let's see a hippo named Party Girl? I'll have to think about it....
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