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Old 05-30-2007, 12:09 AM   #21
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Default Re: cry...cry...help me!

I'm not sure I understand... if you forgot your password all you need is one of your codes, I don't know how many pets you have, but anyone of their codes will work. Good Luck, I hope you get your account back!! I have no idea what they do about codes that have been used (guessed) or what have you. I hope it all works out for you.
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Old 05-30-2007, 06:42 AM   #22
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Default Re: cry...cry...help me!

i hope you can fix this
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Old 05-30-2007, 07:11 AM   #23
Dora616
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Default Re: cry...cry...help me!

Do you remember when you first got your account, there were two pages you could print? One was the birth certificate and the other was your account information. It has your name, user name, birthday, country etc. Your secret code is at the bottom of your first pet's information. If you have this paper, there is no problem.
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Old 05-30-2007, 07:20 AM   #24
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Default Re: cry...cry...help me!

Try to remember back to the day you changed it - can you think of anything you may have been doing or could you have written it down somewhere? We hope it works out for you
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Old 05-30-2007, 08:07 PM   #25
motownchick
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Default Re: cry...cry...help me!

Thank you. Unfortunately, I only have one pet. I dodn't realize the importance of the Adoption Certificate...so I didn't print it. The tag is long lost and i don't know the code. Thanks points to everyone who gives advice!
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