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Old 08-24-2008, 02:20 PM   #11
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Default Re: Coupon Help!

I just bought some food at the W-shop, and I was able to use my 10% off coupon. Make sure you click "Check Out" before you use your coupon, then drag the coupon right onto the item you're buying! Good luck!

P.S. I don't think you can use more than one coupon at a time.
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Old 08-24-2008, 02:37 PM   #12
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Default Re: Coupon Help!

I have had that happen to me, and I had to log out to get it to work. Sometimes, if I remove a coupon, and they try to use it on a different item, it won't even let me.

Try logging out then back in and see if it works.

Good luck!
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Old 08-24-2008, 02:41 PM   #13
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Default Re: Coupon Help!

Yes, what everone said. All you do is drag the coupon from your dock to the item at the checkout counter. There you go!
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Old 08-24-2008, 03:10 PM   #14
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Default Re: Coupon Help!

Well, like the last people said, you can only use them in the check-out, as you would in a regular store. What I do it drag the coupon up to the "Remove" button (BUT DON'T PRESS IT) and it goes into my prices easily. Hope this has helped you!

If it is not one of these problems, then just try later. Ganz seems to be having a lot of technical issues around Webkinz World.
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Old 08-24-2008, 03:16 PM   #15
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Default Re: Coupon Help!

I never seem to have a problem with the coupons I pick my nine items go to checkout drag coupons over items and buy. It lets me use 9 coupons. Good luck to everyone.
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Old 08-24-2008, 11:30 PM   #16
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Default Re: Coupon Help!

good luck and hope what everyone said helps

if no of that does email ganz
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Old 08-24-2008, 11:35 PM   #17
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Default Re: Coupon Help!

Maybe try logging back in again. Good luck on your problem!
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Old 08-24-2008, 11:43 PM   #18
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Default Re: Coupon Help!

id email ganz anyway, even if you get it fixed because it helps them to know things that are glitching, and also just to have a record that you did complain, in case other stuff starts happening too. i sure hope you can use your coupons soon.................

---------- BASMAT added 2 Minutes and 53 Seconds later ----------

i just happened to think, you know how to report a problem correct? you go to the home page, click on customer support, then go to the bottom where it says 'my problem is not here' or something like that. then you fill out the form and send it. hope all of us have helped you...................................

Last edited by BASMAT; 08-24-2008 at 11:43 PM.. Reason: Automerged Doublepost
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Old 08-25-2008, 07:55 AM   #19
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Default Re: Coupon Help!

I had a 50% off one and it took it away!!!!
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Old 08-25-2008, 10:24 AM   #20
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Default Re: Coupon Help!

I agree about dragging it in SLOWLY... if I'm even a little too quick, it always bounces back out.
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