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Old 06-22-2009, 05:41 PM   #11
Firebird's Avatar
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Lightbulb Re: Could Not Connect Question


I had that problem! It was so frustrating! Eventually I contacted Ganz. Their reply is posted below. After a few days, the problem seemed to just go away.

I hope this helps!


Thank you for writing.

You wrote to us about not being able to connect to server when trying to use the kinzchat phone or going into the clubhouse. This feature also affects the Tournament Arena and KinzPost.

Please make sure that all of your pop up blockers are off. If you have a router, please make sure that the HTTP port 80 is open and the FTP port 21 is open.

If this still does not fix the problem, contact your internet service provider to check that your security settings on your modem are not set too 'high'.

Thank you,

Webkinz Customer Service
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Old 06-22-2009, 05:43 PM   #12
Frida Kahlo is my
Webkinz :)
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Default Re: Could Not Connect Question

I hope it works. What is a router?
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Old 06-22-2009, 06:14 PM   #13
ho's in the house?
Beaudog6253's Avatar
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Default Re: Could Not Connect Question

I'm so sorry this is happening to you. First what you want to do is clear your cache. Then you should try. If it still doesn't work, send a comment from the comment page on webkinz, tell them there is a problem or a glitch that they should fix. Wait a few days and if it still doesn't work, try calling Ganz. I hope I helped and that your problem gets fixed.

View Post Originally Posted by achapkid
I hope it works. What is a router?
A router helps you connect to the internet on some computers with certain services. The only reason I know this is because one time my internet wasn't working and we had to buy a new router.

Last edited by Beaudog6253; 06-22-2009 at 06:14 PM..
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Old 06-23-2009, 12:20 AM   #14
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Webkinz :)
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Default Re: Could Not Connect Question

I get that alot. But if you put load zones before you go to the club house you mighy not get that.
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