Webkinz Insider - Not affiliated with Ganz or Webkinz.

Welcome to WI!

Free Webkinz Codes

Ads  Remove Ads

Become an Insider Insider Subscriber and make these ads go away!
Go Back   Webkinz Insider Forum > WebkinzInsider.Com > Somebody Help!

Welcome to the Webkinz Insider Forum forums.

You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact us.
LinkBack Thread Tools Display Modes
Old 06-22-2009, 05:41 PM   #11
Firebird's Avatar
Firebird is a name known to allFirebird is a name known to allFirebird is a name known to all

Lightbulb Re: Could Not Connect Question


I had that problem! It was so frustrating! Eventually I contacted Ganz. Their reply is posted below. After a few days, the problem seemed to just go away.

I hope this helps!


Thank you for writing.

You wrote to us about not being able to connect to server when trying to use the kinzchat phone or going into the clubhouse. This feature also affects the Tournament Arena and KinzPost.

Please make sure that all of your pop up blockers are off. If you have a router, please make sure that the HTTP port 80 is open and the FTP port 21 is open.

If this still does not fix the problem, contact your internet service provider to check that your security settings on your modem are not set too 'high'.

Thank you,

Webkinz Customer Service
Firebird is offline Female
Sponsored Links
Old 06-22-2009, 05:43 PM   #12
Frida Kahlo is my
Webkinz :)
achapkid's Avatar
achapkid is a glorious beacon of lightachapkid is a glorious beacon of lightachapkid is a glorious beacon of light

Default Re: Could Not Connect Question

I hope it works. What is a router?
achapkid is offline Female
Old 06-22-2009, 06:14 PM   #13
ho's in the house?
Beaudog6253's Avatar
Beaudog6253 is a splendid one to beholdBeaudog6253 is a splendid one to beholdBeaudog6253 is a splendid one to beholdBeaudog6253 is a splendid one to behold

Default Re: Could Not Connect Question

I'm so sorry this is happening to you. First what you want to do is clear your cache. Then you should try. If it still doesn't work, send a comment from the comment page on webkinz, tell them there is a problem or a glitch that they should fix. Wait a few days and if it still doesn't work, try calling Ganz. I hope I helped and that your problem gets fixed.

View Post Originally Posted by achapkid
I hope it works. What is a router?
A router helps you connect to the internet on some computers with certain services. The only reason I know this is because one time my internet wasn't working and we had to buy a new router.

Last edited by Beaudog6253; 06-22-2009 at 06:14 PM..
Beaudog6253 is offline Female
Old 06-23-2009, 12:20 AM   #14
Wishing pooh was a
Webkinz :)
MeLuvMeWebbies's Avatar
MeLuvMeWebbies has a spectacular aura about

Default Re: Could Not Connect Question

I get that alot. But if you put load zones before you go to the club house you mighy not get that.
MeLuvMeWebbies is offline Female

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On

All times are GMT -5. The time now is 03:19 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2007-2013 Kopi Enterprises, LLC
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.
no new posts