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Old 06-22-2009, 02:18 AM   #1
Lil Kinz
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Question Unanswered: Could Not Connect Question

Everything was working fine. Now when I try to enter the clubhouse I either get the message Could Not Connect or it will allow me to get to the spot where you can click on go to a room and then nothing happens and the whole program freezes and I have to click out of the whole program. How can I get back to getting into the trading rooms?
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Old 06-22-2009, 02:20 AM   #2
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Default Re: Could Not Connect Question

It is a glitch that happens sometimes Try clearing your cashe, and perhaps rebooting your computer. You could also try a different internet provider and see if that helps
If these things don't help, try contacting Ganz either by their customer service page on WW or by calling them (1-866-WEBKINZ) and see what they can do for you
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Old 06-22-2009, 06:53 AM   #3
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Default Re: Could Not Connect Question

I believe IzHannah has answered your question.
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Old 06-22-2009, 08:45 AM   #4
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Default Re: Could Not Connect Question

I agree. You are most likely facing a glitch.
However, if you are going to use the KinzchatPLUS area
of the clubhouse, I would try checking out
the schedule next to the clubhouse to see
if you are in the right zone. As for the other clubhouse
there is no schedule for that one, so you can go
in there on whatever zone you want. If the problem
persists after a few days, I would try contacting Ganz.
I'm sure they can help you. Good luck!

- Midnights Bliss
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Old 06-22-2009, 10:28 AM   #5
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Default Re: Could Not Connect Question

The clubhouse has never worked for me. I'm guessing it's just a glitch. Try logging out then back in. Also maybe re-start your computer. Also try useing Google Chrome. It holds WW and WI WAY better. Good luck!
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Old 06-22-2009, 10:30 AM   #6
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Default Re: Could Not Connect Question

When my internet crashed, I tried to log off, and it said "Could not connect", and it wouldn't let me close the window! Just use Crtl +Alt + Del.
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Old 06-22-2009, 10:48 AM   #7
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Default Re: Could Not Connect Question

I have that happen if I leave the connection too long without doing anything.
It also happens when you switch zones too quickly. Allow enough time for the Kinzchat Cell Phone to change color before going into another room.
If you do get logged out, just go back to the clubhouse and wait for the phone to turn on again.
Happens to me all the time, I get distracted here after I have gone to the clubhouse and when I go back a couple of minutes later it says that I can't connect....I wish they would give you longer than a few minutes
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Old 06-22-2009, 10:52 AM   #8
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Default Re: Could Not Connect Question

OH...I JUST noticed the time that you posted this thread
I have a PERFECT Explanation.
You were logged out because of the maintenance That takes about two hours in the North American accounts. It closes for maintenance at 2AM EST and then re-opens about 4 AM EST.
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Old 06-22-2009, 10:54 AM   #9
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Default Re: Could Not Connect Question

View Post Originally Posted by Dixiecup
OH...I JUST noticed the time that you posted this thread
I have a PERFECT Explanation.
You were logged out because of the maintenance That takes about two hours in the North American accounts. It closes for maintenance at 2AM EST and then re-opens about 4 AM EST.
My maintenance seems to last from about 2AM to like 6:45AM KT, probably a glitch on my accounts behalf

Last edited by fuzzysocks; 06-22-2009 at 11:16 AM..
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Old 06-22-2009, 11:23 AM   #10
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Default Re: Could Not Connect Question

View Post Originally Posted by fuzzysocks
My maintenance seems to last from about 2AM to like 6:45AM KT, probably a glitch on my accounts behalf
Maintenance has been getting longer and longer. About two years ago it would take half an hour to an hour, then it was 1 - 1 1/2 hours. Then two or more hours. It wouldn't surprise me if it now takes 4 hours. It seems to relate to how many accounts they have to deal with - the Asian maintenance takes only a few minutes. If they keep on growing in the next few years, they'll be down for half the day for maintenance...
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