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Old 05-01-2011, 02:24 PM   #1
i am a viking.
Webkinz :)
 
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Default Unanswered: "Could not connect"

Everytime i try to turn on my kinzchat phone (or whatever its called) on webkinz, it tells me it cannot connect! what do i do to fix this!?
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Old 05-01-2011, 02:26 PM   #2
•// ❣ ѕoх ❣ //•
Webkinz :)
 
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Default Re: "Could not connect"

I get that sometimes i log out and back in or click power 2 see what it does hopes this helps
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Old 05-01-2011, 02:33 PM   #3
i am a viking.
Webkinz :)
 
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Default Re: "Could not connect"

yeah, that doesn't work. thanks though

& when it does let me turn on the phone, when i try to go into a room, it says 0 webkinz. :/
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Old 05-01-2011, 02:34 PM   #4
I miss you, Red
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Default Re: "Could not connect"

Try this...Log out, clear your cache, shut down the computer and log back in. Also, I have been told by Ganz to try using Firefox as your browser instead of Internet Explorer.

I think, though, that sometimes their servers are down for whatever reason. Though, what I suggested is a good idea anyway to make things go faster for you! Good luck!
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Old 05-01-2011, 02:40 PM   #5
i am a viking.
Webkinz :)
 
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Default Re: "Could not connect"

ok thanks! i just tried deleteing my cache, i will try restarting the computer! i remember this has happened to me before, and they have told me to do something similar..
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Old 05-02-2011, 02:10 PM   #6
I miss you, Red
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Default Re: "Could not connect"

View Post Originally Posted by iheartmistfeb16
ok thanks! i just tried deleteing my cache, i will try restarting the computer! i remember this has happened to me before, and they have told me to do something similar..
Yay! good luck! Keep us posted!
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Old 05-02-2011, 04:42 PM   #7
e all love
Webkinz :)
 
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Default Re: "Could not connect"

Hello, sometimes it isn't your computer. I have this happen to me regularly I even called Ganz about it and they told me all the stuff to do and it still doesn't work ( clearing cache,etc everything posted above). When the map of Kinzville update happened this is what started happening to me. here are my suggestions.

1. Use Firefox
2. Be patient and keep trying to turn your phone on ( this works for me 99 percent of the time)
3. Try clearing your cache ( as stated above sometimes it doesn't work)

Hope this helps you!
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