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Old 02-05-2008, 08:41 PM   #1
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Default Unanswered: Computer Question

When i am on my PC, I hit the "Login" button on the main webkinz.com page and the login window opens... BUT it is very small (less than half the screen). This window will not maximize and there is no scroll bar so i cannot type my username or password because that part of the screen is not showing. I know there must be a setting for window size somewhere but i can't find it - help!

Thanks!

:ccat::abn:
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Old 02-05-2008, 09:28 PM   #2
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Default Re: Computer Question

If you right click on your desktop, then select properties, and click on the setting tab, you can change your resolution. If that doesn't work, you could try switching browsers, I suggest mozilla firefox, as thats what I use and it works.
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Old 02-05-2008, 09:52 PM   #3
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Default Re: Computer Question

thanks for trying but it isn't my resolution... it is the size of the window... this actually happens to me all the time on different websites but I can always "maximize" the window to be size of my whole screen. The Login window won't let me maximize or enlarge it at all.


Any computer geniuses out there?
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Old 02-05-2008, 10:50 PM   #4
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Default Re: Computer Question

Try this: If there is a http://.... address on the login page (there usually is when using internet explorer), then cursor over it to highlight it (the whole address). When it is highlighted, do a "Ctrl c" (holding down the Ctrl key, and then pressing the c key to copy the whole web address (on a Mac, I think you need to use the apple/squiggle key instead of the Ctrl key).) After this, go to a browser window that you can change the size of (a new window is fine), and put your cursor in the spot where you normally type in the web address, and then do a Ctrl v, to paste the address in the new window (if there is already an address there, then make sure that the new address overwrites the old one, and doesn't just add it to the end). Then press enter. You should now get the login window in a browser that you can change the size of.
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Old 02-05-2008, 11:15 PM   #5
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Default Re: Computer Question

oh my gosh...SnowCrystal, you are brilliant... I did what you said and then saved it to my favorites so now I can go directly to the login page and I can see eveything!

Thanks!!
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Old 02-06-2008, 12:51 AM   #6
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Default Re: Computer Question

Thank you! I am so glad it worked for you! Have a great day!:pgn:
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