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Old 08-07-2007, 12:11 PM   #1
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Default Unanswered: Computer delema

Ok I need some help please . My daughters friend that stays with her grandpa several days a week called me up today and asked if I knew how to fix the Webkinz screen. I said have you tried the refresh and the f5 and f11? He said yes and nothing. I asked if he adjusted his screen size and he said yup and still nothing. The grandpa had his nephew down working on the computer for an hour and half and he couldn't figure out what was wrong. They have tried many browsers and nothing. Explorer would start out fine and then Webkinz would blow back up and you can't scroll down or anything. He said any other webkiste is fine. Is there a way I can tell him how to fix the problem? If not is there a a phonenumber to call? Any help would be apperciated.
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Old 08-07-2007, 12:12 PM   #2
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Default Re: Computer delema

you just have to press F11 and it weill be fixed
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Old 08-07-2007, 12:19 PM   #3
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Default Re: Computer delema

He tried that like it said on the front of the page and nothing. What is the deal?
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Old 08-07-2007, 12:23 PM   #4
Please PM me for it
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Default Re: Computer delema

I am not really sure, since I have the same problem of the screen being to large...perhaps notify ganz at support@webkinz.com
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Old 08-07-2007, 01:56 PM   #5
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Default Re: Computer delema

Thanks I apperciate it. I'll pass this along to him and hope it works out for the best.
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Old 08-07-2007, 02:17 PM   #6
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Default Re: Computer delema

You are very welcome.. hope it works out soon!
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Old 08-07-2007, 02:19 PM   #7
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Default Re: Computer delema

good luck i hope it works out
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