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Old 01-16-2010, 10:52 PM   #1
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Default Unanswered: Completely Locked Out of a Room

I have a "storage room" where I was keeping some of my stuff for trades as well as about 10 animals that I am still creating rooms for. I can no longer go into that room. It freezes up whenever any pet tries to enter that room or I try to enter that room with any pet that is currently already in the room.

The room doesn't have the new kids' theme flooring or wallpaper in it.

I suppose I'll have to call Ganz on Monday, but it's just frustrating that I can't get anything out of that room or put anybody in their new rooms!

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Old 01-16-2010, 10:58 PM   #2
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Default Re: Completely Locked Out of a Room

i had the same problem last week. I had to call ganz and they said i had all the doors blocked with storage items. Apparently if you block all the doors to any room you can not enter that room , it locks you out , the pet has no doorway to get in one must be open all the time.
i do not know if that is what you have done , but it sure sounds like the same thing that happened to me! But ganz fixed it while i was on the phone with them<
hope this helps and good luck!
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Old 01-16-2010, 11:02 PM   #3
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Default Re: Completely Locked Out of a Room

Call ganz! Or email them. You could even try waiting a few days, log out and back in, sometimes that helpes me.

Teija
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Old 01-16-2010, 11:22 PM   #4
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Default Re: Completely Locked Out of a Room

View Post Originally Posted by rodsbaby
i had the same problem last week. I had to call ganz and they said i had all the doors blocked with storage items. Apparently if you block all the doors to any room you can not enter that room , it locks you out , the pet has no doorway to get in one must be open all the time.
i do not know if that is what you have done , but it sure sounds like the same thing that happened to me! But ganz fixed it while i was on the phone with them<
hope this helps and good luck!
Yep, I'm prety sure that's what I've done. Because they've always been able to just move around before. But I guess when you're coming in to the room from the main page for the first time, they always jump up and wave at you and since they can't do that now, it won't load. I was able to "invite" my other account over and that character could go in and out of the room (but of course it was missing all the characters and what not. At least that way it gives me an idea of what all I've got in there.

Thanks again!
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Old 01-17-2010, 12:50 AM   #5
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Default Re: Completely Locked Out of a Room

That happened to me one time,too! One time i was trying to get in my golden retriever and brown dog's room... AND IT WOULD NOT LOAD UP! And i was sooooo SAD!But one time my mom told me to go on my brother's computer and it worked! I so many items in there! But do you have a lot of items in there too?



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Old 01-17-2010, 06:56 AM   #6
blake3249
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Default Re: Completely Locked Out of a Room

I also had this problem about a month ago. My suggestion..put the room on to your "My page" so you can get a look inside. It turned out that mine was a table glitch..and Ganz was able to fix it just by my putting in a customer service note of something stuck in the room. I sure know that it must be frustrating not able to get to your cute little webbies...sure hope things are fixed really soon. Mine also happened on a weekend..and by Monday it was fixed. Check your "My Page"..maybe something glitched in the room for you too.
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