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Old 09-22-2008, 10:23 PM   #1
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AwesomeAg is an unknown quantity at this point

Default Unanswered: "Comments and Suggestions" Problem

I'm experiencing a little bit of trouble when I try to contact the people at Webkinz through the Webkinz site. I type up my problem in the "comments and suggestions" section of the website, but then when I hit the submit button it tells me that my information does not match their records.

I'm not sure what to do about this. I have contacted them before, so I'm not sure why it's not working now. I do have 7 pets on my account now, does it matter which secret code I use? I tried the first, sixth and seventh pet codes and none of them worked.

Any suggestions? Anyone else experiencing this problem?
AwesomeAg is offline Female
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Old 09-23-2008, 09:43 AM   #2
minabug1216
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Minabug will become famous soon enough

Default Re: "Comments and Suggestions" Problem

Maybe it's glitched. It doesn't matter which secret code you use. You could try and contact Webkinz over the phone and see if they can help.
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Old 09-23-2008, 09:46 AM   #3
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Default Re: "Comments and Suggestions" Problem

I am not having that problem so I think Minabug's idea is your next step.They (Ganz) also have an e-mail link..I think??/ If so someone here that knows it will surely post it for you soon..
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Old 09-23-2008, 09:55 AM   #4
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Default Re: "Comments and Suggestions" Problem

There is a sticky at the top of this forum where FIA has posted Ganz's e-mail address and phone number. Here it is:

Quote:
If you have a problem with your Webkinz account and you need to contact Ganz:

Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.

eMail: support@webkinz.com
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Old 09-24-2008, 09:31 AM   #5
Webkinz :)
AwesomeAg is an unknown quantity at this point

Default Re: "Comments and Suggestions" Problem

I've emailed them twice. Once on Sept 11th and then once on Sept 22. I guess I'll have to try calling them. Thanks for the suggestions!
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Old 09-24-2008, 12:36 PM   #6
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Default Re: "Comments and Suggestions" Problem

View Post Originally Posted by AwesomeAg
I've emailed them twice. Once on Sept 11th and then once on Sept 22. I guess I'll have to try calling them. Thanks for the suggestions!
Yes try calling them, if that doesn't work, as soon as you have 10 posts and can PM, PM me (or I'll try to check back) and let me know. BUt give them about 3 days to get back to you. If they dont call after 24 hrs (be minded there open 8 or 9 am-- 5 pm EST) then let me know. Just call the # and leave a message that has worked for me in the past.... BTW it will tell you that it doesn't take messages but it does.

I hope my little ramble made sence and helps. Take care.
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Old 09-24-2008, 01:01 PM   #7
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Default Re: "Comments and Suggestions" Problem

I had to contact Ganz through the website not too long ago. I had to go back and look at what exact name I had used. I am glad I saved those records. For security reasons, I did not use my daughter's real name. Once I got the name, birth date and everything just right, my message went through.

At times I have been asked the type of pet, its code, place of purchase, etc.

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