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This is a thread I made a while back, I hope I can help!
So, someone asked a question: How do you change one pet to a different account if you accidentally adopted it to a new account.
Since it's a common mistake, and many people seem to think that it's not possible, here's how you do it!!!
I accidentally adopted my new pet under a new username- can I put my pet back on my original account?
Originally Posted by GANZ
If your Webkinz pets are on two separate accounts and you would like them to be on the same account, the accounts must be merged.
It is possible for us to reset your new account if you have started it within the past 30 days. Please be aware that if we do this, you will lose all pets, KinzCash, rooms, and items you have accumulated on your account. Also, if you have entered any feature codes into this account, once the account is reset, the feature codes and all associated prizes will be lost. You will be unable to re-enter the feature codes in your new account. However, you will be able to readopt the pets, using your existing pet codes. This way all your pets can be merged onto the same account.
This is only if you have made a new account. If it's on an account with more than one pet on it, then it is as follows:
I accidentally my friends/sibling's Webkinz onto my account. Is there any way to split them?
Originally Posted by GANZ
Unfortunately, once a pet has been adopted onto a specific account, it cannot be removed from that account. Please make sure that you are using the correct account when adopting your Webkinz pet. When you first sign up, you have the option to adopt additional pets onto the same account – be sure that this is what you want. If you want to adopt another Webkinz pet on a separate account, please wait until you have finished registering the first pet, and then log out and start again for the second account.
I think you have to call GANZ to do this. Here is their contact info:
Telephone: 1-866-WEBKINZ * 1-866-932-5469
The Phone number was originally found by FIA.
Originally Posted by MissGnomie
Webkinz support email is no longer taking emails... they are requesting (or... telling) everyone to use the costumer service area on webkinz site.
when you do email them - you get the following back ;
This is an automatic response to let you know that Webkinz World has NOT received your information.
In order for us to properly address your issue, please go to www.webkinz.com and click on the 'Customer Service' link, located below the 'Log In' button.
Once you find your specific question, please fill out the corresponding form and send us your request.
Please Note: If you do not have a specific question you can fill out a form called, 'Our question does not appear above' located under the 'comments and suggestions' link on the Customer Service page.
If you are talking about WW, no. If you are talking about WI, then no. If you accidentally adopted a pet on the wrong account or put eStore points on the wrong account, then you need to contact Webkinz/Ganz.
other number:1-866-WEBKINZ I got some information from jennierpro.
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