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Old 12-05-2017, 10:13 AM   #1
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Default Unanswered: Collecting candy canes

I am so frustrated. When I click on the cane icon it won't open. It's when there is only one pet walking on the map. What am I doing wrong? I clear cache, I go back again and again. Help?
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Old 12-05-2017, 11:36 AM   #2
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Default Re: Collecting candy canes

Do they only appear on the map? Bc it could be the map itself, that's very interesting & odd that it only does it when there's only 1 pet. Have you seen them floating in your room or other places in WW (wShop, clubhouse, arcade, & etc). It could be the location as weird as that may seem. Have you switched your browsers (to Google Chrome) & computer? Also, do you have your AdBlock on? I know some activities won't let you participate if you have it on & that's usually the main cause of problems like this. If you've done ALL of that & the issue still persists I'd contact Ganz via email or Facebook bc it has to be a glitch at that point. But maybe someone else will post soon & prove me wrong. Whatever the case, I hope it all works out for you & anyone else encountering this problem. Good Luck!
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Old 12-05-2017, 11:37 AM   #3
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Default Re: Collecting candy canes

Do you hide your dock first?
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Old 12-05-2017, 11:43 AM   #4
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Default Re: Collecting candy canes

View Post Originally Posted by jemkinz
I am so frustrated. When I click on the cane icon it won't open. It's when there is only one pet walking on the map. What am I doing wrong? I clear cache, I go back again and again. Help?

If you have AdBlock it won't work on some of the accounts. I'm having that same situation. Some of my accounts work okay and some don't. I'm doing all of my December Webkinz collections (candy cane & park visit for reindeer pop) on Mozilla Firefox instead of Chrome because I don't have AdBlock on Firefox. I had some trouble getting Webkinz to work on Firefox, but eventually I got in. (if you try this and have trouble message me and I will try to help).

I have to do all the park visits for the reindeer pop on Firefox.

Anyway, it is frustrating!

Today, I tried to do the candy cane collection on Chrome on my main account which worked the previous days but didn't work today. Now I"m headed to firefox.
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Old 12-05-2017, 01:13 PM   #5
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Default Re: Collecting candy canes

Sometimes it opens and sometimes it doesn't. I agree so frustrating. Today it worked for me if I did it first thing after logging in. So I ask for ten requests then I'll have to wait till tommorrow to check again. I never thought it could be when there is just one pet I noticed that. I've asked for help but no response.
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Old 12-05-2017, 01:30 PM   #6
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Default Re: Collecting candy canes

View Post Originally Posted by jemkinz
I am so frustrated. When I click on the cane icon it won't open. It's when there is only one pet walking on the map. What am I doing wrong? I clear cache, I go back again and again. Help?

i havent had any problem getting the icon to take me to the friends request screen. i am using Chrome running Ghostery for an adblocker. sometimes i hae to do the hide dock thing.

i have had some problems getting a few things to load, like clubhouse. i just bring up map and go somewhere else and then back. Or pick somewhere on my map to go somewhere else and then try again to go to where i originally wanted to go.

god luck on this.
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Old 12-05-2017, 01:32 PM   #7
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Default Re: Collecting candy canes

I just tested it when only one pet is on the map it would not open I went back to my house then back to the map there were more pets on the map and the collection opened. So strange.
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Old 12-05-2017, 01:48 PM   #8
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Default Re: Collecting candy canes

View Post Originally Posted by grannyzett
I just tested it when only one pet is on the map it would not open I went back to my house then back to the map there were more pets on the map and the collection opened. So strange.
You are very observant! Wow! Thanks for sharing this!

I hope it resolves jemkinz's issue!
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Old 12-05-2017, 02:56 PM   #9
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Default Re: Collecting candy canes

I have had a similar issue in the clubhouse....if there are no other pets in the room I can't do anything/click on anyone, etc. If I reload the room and more pets are there everything works normally. Who knows what causes it?

I have a different glitch on the candy cane collection. Today I received the lamp but the blue indicator didn't go all the way. It stopped short of the lamp, actually just went a little beyond the chair. That's a new one for me. As long as I can still collect the prize I guess it's no big deal.
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Old 12-05-2017, 03:48 PM   #10
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Default Re: Collecting candy canes

I did not have that issue yesterday, but I did have a very strange thing happen to me on three accounts out of four. I received my 5 candy canes from friends and my 2 free, then I received another candy cane form another friend and 2 more free candy canes and the lamp all yesterday. Don't know why and the meter or gauge is off.
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