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Old 10-16-2007, 09:24 PM   #1
Paickedpanda
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Default Unanswered: Code trouble

Has anyone ever had apet code not work? I purchased a new frog from my local Hallmark dealer and tonight when I tried to adopt him Ganz said the code had been used. I filled out the form they have you fill out. But , I can't figure out why the problem. I have 65 webkinz and this is the first time I have had trouble. Does anyone know what happens now? Should I take this little fellow back to the store ? Or wait until Ganz figures it out. I have the pet and the code card and the reciept so there will be no problem proving he is mine. Just needed sme input from other proud Webkinz owners.

Thanks.
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Old 10-16-2007, 09:40 PM   #2
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Default Re: Code trouble

i think you sohuld call ganzand figure out what is going on...then you should if it has been used return it...
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Old 10-16-2007, 10:54 PM   #3
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Default Re: Code trouble

Thank you for the advice. I am going to call Ganz tomorrow if they haven't responded by then.
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Old 10-16-2007, 11:33 PM   #4
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Default Re: Code trouble

Are you totally sure you entered it right? (I mistake Bs for 8s a lot....
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Old 10-16-2007, 11:38 PM   #5
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Default Re: Code trouble

When I adopted my Arabian a screen popped up during the adoption and so I went back to make sure my code was entered right and then it said my code was used. I was crushed. The next day however, there she was. You sent the email right? It was the first time it ever happened to me but all is well now.
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Old 10-17-2007, 09:09 PM   #6
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Default Re: Code trouble

I did send the email right away . First , of course, I tried three times to enter the code. I recieved a form letter today stating Ganz was looking into it. Funny thing is had they a form for it I would gladly scan in my code and reciept of purchase for them. I have them all.
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