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Old 05-28-2009, 05:14 PM   #1
Webkinz :)
chefshar will become famous soon enough

Default Unanswered: Code shop trouble??

Hi all. We just got home witha Webkinz Baseball uniform and entered the code, but we did not recieve the virtual outfit like the one we bought. Don't you usually get the same outfit as what you bought in real life and then get a chance to choose another to buy at the code shop?

Thanks so much for your help.
Shar Shannon & Heather
chefshar is offline Female
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Old 05-28-2009, 05:41 PM   #2
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Default Re: Code shop trouble??

That has happened to me before. I am so sorry that has happend to you. I think you get random outfits. Sometimes you recieve the same as the one you bought. Like I said I am so sorry that has happened to you.
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Old 05-28-2009, 06:00 PM   #3
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Default Re: Code shop trouble??

View Post Originally Posted by chefshar
Hi all. We just got home witha Webkinz Baseball uniform and entered the code, but we did not recieve the virtual outfit like the one we bought. Don't you usually get the same outfit as what you bought in real life and then get a chance to choose another to buy at the code shop?

Thanks so much for your help.
Shar Shannon & Heather
Yes, you are supposed to get a virtual version of the outfit you purchased, along with a kinzstyle bag that you can open and purchase a virtual outfit. Since you did not receive these, you need to contact Ganz (1-866-WEBKINZ or the customer service page of the WW website) and let them know, so you can get your outfits!
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Old 05-28-2009, 06:02 PM   #4
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Default Re: Code shop trouble??

Yes you were. Sadly this is a horrible glitch and I'm sorry this happened to you. You can call or E-mail Ganz. I've learned that calling is faster and you get better results. IzHannah posted the number for you. Good luck and I hope everything goes well!
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Old 05-28-2009, 06:18 PM   #5
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Default Re: Code shop trouble??

Hmmm that's to bad. Maybe you should try and contact Ganz to see if they can fix the glitch. I hope you get the uniform!
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Old 05-28-2009, 06:21 PM   #6
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Default Re: Code shop trouble??

Yes you were but there is a glitch that prevents you from getting it you should contact Ganz they might be able to fix it

Hope this helped

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Old 05-28-2009, 07:07 PM   #7
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Default Re: Code shop trouble??

View Post Originally Posted by chefshar
Hi all. We just got home witha Webkinz Baseball uniform and entered the code, but we did not recieve the virtual outfit like the one we bought. Don't you usually get the same outfit as what you bought in real life and then get a chance to choose another to buy at the code shop?

Thanks so much for your help.
Shar Shannon & Heather
You should receive an outfit like the one you bought and a gift bag. You drag the gift bag into your room and you can choose an item of clothing you want to buy. If you don't see anything you like you need to log out and back in and try again.

Did you load your dock after you entered your code? Maybe you are just not seeing your item. If you did not get anything, call Ganz. There is no point in emailing them because you will just get an automatic response back and will not get a resolution to your problem.
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Old 06-04-2009, 03:17 AM   #8
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Default Re: Code shop trouble??

Thank you all for your responce & tips. We will give them a call.
Hugs
Shar & Shan
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Old 06-04-2009, 04:27 AM   #9
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Default Re: Code shop trouble??

My problem a bit different, I bought charm from e-shop and it will not go through?
Went back to my account many times just to check, I got it all right.
Guess I back to phone call!

And while I am at in, not to waste the call.............
will have all items stuck and other problems on list.
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Old 06-04-2009, 02:24 PM   #10
4myalika
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Default Re: Code shop trouble??

Oh I am sorry you should call ganz!
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