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Old 07-17-2011, 03:25 AM   #1
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sarahswebkinz is on a distinguished road

Angry Unanswered: Clothing Disappeared! URGENT

I recently traded for a mystical mouse pet item and had put it on my signature deer in the casual section.

I then switched to 'fancy' to put another outfit on her and when I switched back to casual, the psi had disappeared completely!.

I logged out and back in and it still hadn't reappeared. I know for certain I didn't accidentally sell it or take it off or send it some where.

has anyone ever had this awful glitch happen to them? The worst part is, I have no proof whatsoever that I ever had this item. Please help...
sarahswebkinz is offline Female
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Old 07-17-2011, 08:39 AM   #2
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Default Re: Clothing Disappeared! URGENT

If you're still stuck without the PSI, In customer support, say I have a totally different type of error message, then tell them which room it is in, glitch info, and your info. My blue wagon came back like that.
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Old 07-17-2011, 08:18 PM   #3
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Default Re: Clothing Disappeared! URGENT

Well I would wait and see if it shows up maybe tomorrow but while waiting I would look in your dock and the other sections of you dress option. If it continues not to show up I would call ganz or go to costumer service. I am sorry this happened I wish this helps. I hope you find it!
Good Luck!
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Old 07-17-2011, 09:42 PM   #4
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Default Re: Clothing Disappeared! URGENT

Do you have deluxe cause if you do make sure you check both casuals.
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Old 07-17-2011, 09:54 PM   #5
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Default Re: Clothing Disappeared! URGENT

Something similar happend to me, I could not see the clothes on my dock that I got from webkinz news, I called ganz and the nice lady at customers service told me that yes it was on my dock, she fixed it for me and it worked I saw it again.
Maybe it's the same problem that I had. Give them a call if you are old enough to do so. They will gladly help you.
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Old 07-17-2011, 10:36 PM   #6
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Default Re: Clothing Disappeared! URGENT

Thanks for the advice everyone. I'm going to call on Monday and see what they say.
sarahswebkinz is offline Female
Old 07-18-2011, 06:21 AM   #7
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Default Re: Clothing Disappeared! URGENT

View Post Originally Posted by sarahswebkinz
Thanks for the advice everyone. I'm going to call on Monday and see what they say.
And to contact Ganz. Contact Ganz - Webkinz Insider Wiki

Good luck! I hope this glitch is fixed soon!
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Old 07-18-2011, 06:28 AM   #8
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Default Re: Clothing Disappeared! URGENT

I also had this happen to me and it was in another section of the tabs....I really hope it is a simple fix.....i worry all the time that my clothes will go somewhere in cyberland especially the ones in my dock....which is why i have the largest collection of storage bins in WW....lol....

I am sending good karma your way that it comes back!!!

Good Luck!!

GK~
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Old 07-18-2011, 07:15 AM   #9
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Default Re: Clothing Disappeared! URGENT

Okay well you know someone could have hacked into your account and then wham when you were on there it was gone. Do you recall anything else missing? Do you have your pets secret code to reset your password??? If so use it and make your password harder.
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Old 07-18-2011, 07:21 PM   #10
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Default Re: Clothing Disappeared! URGENT

Oh no! I hope you find your clothes from all of the helpful tips above!
agonn is offline Female
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