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Old 09-05-2008, 09:52 AM   #1
Lil Kinz
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Angry Unanswered: clock shows the wrong time in ww!

Hi all, when my daughter goes in to her webkinz page her clock shows the wrong time. When she adopted her first pet, we could not read anything on the screen, the words were all X out. We started the computer, tried again and the same thing happened again. So we went ahead and adopted her pet always. But know the time is wrong and we don’t know how to fix it. Can any one help!! When its 10:40 am, on her ww it has 0:40 am kt. Please help!! Thanks!

ysbdriver
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Old 09-05-2008, 09:55 AM   #2
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Default Re: clock shows the wrong time in ww!

Sounds like she got adopted into an Asian account (if your time is eastern US). My niece got adopted into a European account and we e-mailed in April and it was finally fixed in about June or July. They say that they WILL NOT change time zones (the xxxx's you couldn't read) but I'm sure in extreme cases they do. Just be warned that it will take awhile and that she won't be able to do a lot of the dailies. I actually got hooked on ww from babysitting my niece's Euro account while she was in school! Now I have more pets than she does!
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Old 09-05-2008, 09:57 AM   #3
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Default Re: clock shows the wrong time in ww!

When you adopted the first pet, what did you put down as your country? It looks like you have a 14 hour time difference, which is the difference between US KT (based on US Eastern Standard Time) and Asian KT (Japan Standard Time). Unfortunately, if you set up an Asian time account alot of the activities will be in the middle of the night for your daughter, and there is nothing you can do to change it. I'm not sure if Ganz can fix it, but it might be worth a call.
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Old 09-05-2008, 10:51 AM   #4
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Default Re: clock shows the wrong time in ww!

I have both Asian and US accounts. ALL the Asian "dailies" can be done any time after noon KT (Eastern time). The dailies include the Wheel of WOW, Wishing Well 2, Gem Hunt, Quizzy's daily question and calendar question, My Pets daily care, the surveys, etc. Your daughter can do all those in the afternoon after school or in the evening before bed. The only things she will miss out on are some of the actual "timed" events in "Daily Activities", since some will occur in the middle of the night.

Maybe the next time you adopt a pet you can start a new US account. Don't log on to the existing account to do the adoption. Instead, on the log in page, choose "New Member" and set up a whole new account. Be sure to choose a US location (hopefully you won't get all the XXXXs this time). It is OK to have more than one account, and then she can do all the fun things like WOW and Wishing Well twice a day!

Hope this helps!
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Old 09-05-2008, 12:43 PM   #5
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Default Re: clock shows the wrong time in ww!

Thanks to all, I will send an e-mail to ww! She does miss all the actual "timed" events in "Daily Activities". If we reset the account can we put her pets back in a new account or do you lose them. Thanks for you’re held~~
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Old 09-05-2008, 01:08 PM   #6
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Default Re: clock shows the wrong time in ww!

My niece's account didn't get "reset." She kept her same account and just logged in one day and the time was fixed (probably after a maintenance). We had e-mailed, but since they did a whole bunch of accounts on that same day, you may want to call to make sure it is still something they're doing. My niece came on to ww before time zones existed, so hopefully that wasn't the only kind of account they're fixing.
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Old 09-05-2008, 02:10 PM   #7
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Default Re: clock shows the wrong time in ww!

If you reset your account, according to the rules, you will lose all pets on that account and you can't put them on to a new account. I remember reading that in the help section on WW sorry.

---------- jdvk added 2 Minutes and 51 Seconds later ----------

I'd reccommend emailing or calling GANZ and seeing if they can fix it. Otherwise, just do like jerkymom said and make a new account. It will be twice the fun and lots of people have more then one account. I have two

Last edited by jdvk; 09-05-2008 at 02:10 PM.. Reason: Automerged Doublepost
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Old 09-05-2008, 08:23 PM   #8
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Default Re: clock shows the wrong time in ww!

U might have accidently gotten the wrong time zone.
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Old 09-05-2008, 08:40 PM   #9
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Default Re: clock shows the wrong time in ww!

For your next adoption, try this, to clear the xxxx's.

On the webkinz homepage, click on "Choose your language" and pick the language you want the instructions to be displayed in. Your problem should be solved that way.
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Old 09-05-2008, 09:35 PM   #10
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Default Re: clock shows the wrong time in ww!

well mine is only two hours fast, and two time zones ahead, Woodbridge Ontario Canada, or Webkinz Offices Headquarters, but yours is 12 hours ahead(i think), sorry, all you can do is reset and start over, or learn to live with it, Im terribly sorry I couldn't help
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