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Old 12-19-2008, 09:36 PM   #1
Gifted
Tutti Frutti is an unknown quantity at this point

Default Unanswered: Christmas Theme

Can someone please help me? I am seeing all of these awsome pictures of the additional Christmas theme. I still don't have any new Christmas items in my WShop. I only have the ones we have had for a couple of weeks. I have rebooted my computer and still nothing. PLEASE HELP.
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Old 12-19-2008, 09:36 PM   #2
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Default Re: Christmas Theme

Hmm. Have you tryed calling ganz?
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Old 12-19-2008, 09:38 PM   #3
Eggplant is on a distinguished road

Default Re: Christmas Theme

Maybe try clearing your cache?
That usually works for me, i hope you can get the items, they are so cute!
If that doesn't work call ganz?
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Old 12-19-2008, 09:39 PM   #4
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Default Re: Christmas Theme

I am so sorry that this is happening to you! I'd love to help in some way!
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Old 12-19-2008, 09:40 PM   #5
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Default Re: Christmas Theme

aw man! maybe you can log out, log back in? it was so slow today, so maybe that is part of the reason... i would wait until tomorrow, and if its still not there, you can call ganz. good luck!
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Old 12-19-2008, 09:40 PM   #6
Gifted
Tutti Frutti is an unknown quantity at this point

Default Re: Christmas Theme

How do I clear my cache?
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Old 12-19-2008, 09:41 PM   #7
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Default Re: Christmas Theme

Yeah. Definitely clear your cache. It usually works like 99.99999999% of the time. If not, there might be another problem with your internet browser or your actual computer. If that doesn't work, first contact Ganz. Then, if that fails, contact someone who specializes in diagnosing computer problems. Hope that I helped! ~Teremy♥

CLEARING YOUR CACHE (This is for IE7):
1. Click "Tools".
2. Then, under the "General" tab, click "Delete" underneath "Browsing History".
3. Then, under "Temporary Internet Files", click "Delete Files".
4. Click "Close" and then "OK" to exit.
5. Tadaa! You have just cleared your cache!

Last edited by possiblerocks1; 12-19-2008 at 09:47 PM..
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Old 12-19-2008, 09:42 PM   #8
lorkinzfun
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Default Re: Christmas Theme

I would try clearing the history and if you do not have firefox or another browers think about downloading it somethines one will work better for me than another.
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Old 12-19-2008, 09:44 PM   #9
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Default Re: Christmas Theme

Here is a good thread for clearing cache: http://www.webkinzinsider.com/forum/...clearing+cahce
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Old 12-19-2008, 09:44 PM   #10
Gifted
Tutti Frutti is an unknown quantity at this point

Default Re: Christmas Theme

Ok thank you all for your suggestions. I have clled Ganz twice this week and they still haven't returned my call. It was for different reason.
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