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Old 04-18-2011, 03:37 PM   #1
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Default Unanswered: Chocolate Egg not awarded on login

My daughter did not get her chocolate egg when she logged into her account today. We tried 3 different browsers, cleared cache and nothing. I just tried calling Ganz, and they basically told me she's out of luck. "The pop-ups on login can be glitchy, but there is nothing that we can do about it. She'll just have to try tomorrow."

They admitted it's glitchy, but I don't see why they couldn't check the history of her account, see that she never got it, and give her one.

Not very good customer service, if you ask me.
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Old 04-18-2011, 03:42 PM   #2
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Default Re: Chocolate Egg not awarded on login

Hmm, sorry. I don't know how to fix it. Maybe do a double check to make sure it isn't already there
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Old 04-18-2011, 03:52 PM   #3
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Default Re: Chocolate Egg not awarded on login

View Post Originally Posted by cpom
My daughter did not get her chocolate egg when she logged into her account today. We tried 3 different browsers, cleared cache and nothing. I just tried calling Ganz, and they basically told me she's out of luck. "The pop-ups on login can be glitchy, but there is nothing that we can do about it. She'll just have to try tomorrow."

They admitted it's glitchy, but I don't see why they couldn't check the history of her account, see that she never got it, and give her one.

Not very good customer service, if you ask me.
I just asked the neighbor so I could have a bigger account base to go on. Out of 8 accounts everyone got theirs did you happen to go on after midnight last night on that account? They would have gotten it then. If not sorry that happened, frustrating things happen. like when your computer freezes while doing a Job at the employment office or creativity class at the academy and the window pops up that says start job but you are already past it in the middle of your class. Only way is to log back in and of course you failed that. I find fire fox to be a good Browser to use not the newest version though. The latest one in the 3's works excellent. Good luck for future egg collecting
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did you collect your 4pm egg? Hope you got that at least?
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Old 04-18-2011, 11:38 PM   #4
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Default Re: Chocolate Egg not awarded on login

Happened to 2 of our 5.
I did glitch report thread & am calling back tomorrow for a supe.

I think it depends on the rep. I'd try again.
Good luck.
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Old 04-19-2011, 08:24 AM   #5
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Default Re: Chocolate Egg not awarded on login

It happened to me on one of my accts too. You are not alone
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Old 04-19-2011, 08:28 AM   #6
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Default Re: Chocolate Egg not awarded on login

didnt happen to me
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Old 04-19-2011, 08:42 AM   #7
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Default Re: Chocolate Egg not awarded on login

sorry to hear that, I logged onto 4 accounts after midnight and all got the eggs. I hope they are able to fix the glitch, good luck
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Old 04-19-2011, 05:54 PM   #8
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Default Re: Chocolate Egg not awarded on login

ganz doesn't care about its customers most of the time they only care that we buy their products....i suggest you try finding the eggs again and see if it awards it to you this time
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Old 04-19-2011, 05:56 PM   #9
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Default Re: Chocolate Egg not awarded on login

This happened to 1 out of 2 accounts, Ganz needs to keep this straight....
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Old 04-19-2011, 06:00 PM   #10
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Default Re: Chocolate Egg not awarded on login

Aw, I'm sorry about your daughter's account! That's kind of rude of Ganz to not award your daughter with one when she called. I hope they don't continue to do this. It's truly unfair. I hope this glitch stops.
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