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Old 01-31-2012, 05:16 PM   #1
TabCola
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Question Unanswered: Child lost username and password

We are unable to log in. Is there a way to recover my child's username and password? Also, it has been over a year since she used the site. Are all of her animals dead? If anyone knows of a way to fix this I would really appreciate it!
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Old 01-31-2012, 05:26 PM   #2
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Default Re: Child lost username and password

If you can find a Webkinz Blue Tag with a secret code, you can call Ganz at
1-866-WEB-KINZ * 1-866-932-5469. I'm pretty sure they can help you get your account going again.


Pets don't die. Accounts no longer expire, but there may be some limitations since you have not been logged on for a year. They can let you know that too.
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Old 01-31-2012, 05:37 PM   #3
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Default Re: Child lost username and password

Her pets aren't dead. Her accounts' full membership has expired. She can't use the curio shop or the trading room but other than that she can still do everything else. I don't think I left anything out. In order to restore full membership she must adopt another pet. I think you can get her account info by contacting Ganz. Here is the contact link Contact Ganz - Webkinz Insider Wiki Hope this helps!!
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Old 01-31-2012, 05:44 PM   #4
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Default Re: Child lost username and password

Pets DON'T die. (If this is a kids website, then why would they die?) I'm sure Ganz can recover your child's username and password by calling * 1-866-932-5469-WEB-KINZ. Hope this helps!
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Old 01-31-2012, 07:00 PM   #5
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Default Re: Child lost username and password

When you created the account you should have provided an e-mail address. You also should have provided your child's first name and birthday. If you call Ganz, they may be able to trace it from that. If you have any of the blue codes, it would probably be easier, however. I hope you are able to retrieve the information.
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Old 01-31-2012, 07:12 PM   #6
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Default Re: Child lost username and password

Hi there! Luckily, there is no such thing as pets "dying". Your account can simply expire, but fortunately, accounts don't expire fully anymore. You can still play, but you'll just have a few small limitations.

For the lost username/password thing, if you can find one of your old secret codes, call Ganz at 1-866-WEB-KINZ, or 1-866-932-5469. Unfortunately, if you have no codes, you will have to start a new account with a new Webkinz.

Good luck in regaining access to your account and all of your previous pets!
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Old 01-31-2012, 07:42 PM   #7
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Default Re: Child lost username and password

Ditto to the above about calling ganz.

there are a few more limitations to semi-expired codes. you can't send or receive packages via kinz mail and I think that you can't participate in holiday give away events in the clubhouse. Not sure if you get to do all the challenges that are going on either. To get back to a fully active membership you can add another pet or get a deluxe membership. Hope you are able to get it all figured out!
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Old 01-31-2012, 08:29 PM   #8
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Default Re: Child lost username and password

Actually, I've heard that if you don't log on for a year, your account gets deleted to make room for server space.
That would explain why you can't get the username and password to work.
I can't be sure if they still do this, but I remember that's what happened right when the accounts stopped expiring ):
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Old 02-01-2012, 01:36 AM   #9
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Default Re: Child lost username and password

View Post Originally Posted by jellydonut
Actually, I've heard that if you don't log on for a year, your account gets deleted to make room for server space.
That would explain why you can't get the username and password to work.
I can't be sure if they still do this, but I remember that's what happened right when the accounts stopped expiring ):
I've heard of people who haven't been on their account for longer than that and the account was still there. I am sure that if you have a pet code that Ganz will be able to help. If not, you may have to start a new account with a new pet. You can get inexpensive pets at places like Walmart, Walgreen's, or Target. Be sure if you do start a new one that you save at least one pet code in a safe place.
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Old 02-01-2012, 10:37 AM   #10
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Default Re: Child lost username and password

Good morning friend!
Be sure to contact ganz
And explain your situation to them!
I hope someone can help you.
Pets do not die
But i suggest you do feed them
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