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Old 11-09-2008, 12:29 AM   #1
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Default Unanswered: cheated on pet of the month

My son just got the pet of the month blue hippo. We were very excited as I entered his code. We got the box with his gifts inside. After that it gave him his "pet of the month" extra gift and when he opened it, it said "you have won $0" and that's it!!! My son was very dissapointed and I am too. Would contacting webkinz do any good?

Thank you
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Old 11-09-2008, 12:40 AM   #2
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Default Re: cheated on pet of the month

I'm very sorry to hear that, and I don't think it would do any harm to contact ganz about it... (it could be a new glitch)
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Old 11-09-2008, 01:21 AM   #3
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Default Re: cheated on pet of the month

What would be the most effective way to contact them? I am very new to this.

Thank you
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Old 11-09-2008, 03:36 AM   #4
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Default Re: cheated on pet of the month

Yes you need to contact them. I didn't get my POTM gift when I adopted the hippo either.
I first emailed them and they sent me a code to refer to and asked that I call. It took about three days to finally speak with someone and the same day they called my POTM prize showed up......So, there is a chance yours will just show up also.

Good Luck,
Sherry
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Old 11-09-2008, 03:38 AM   #5
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Default Re: cheated on pet of the month

The best advice I can give you is to call them or email them,I am so sorry for you,I hope that you'll get it
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Old 11-09-2008, 09:57 AM   #6
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Default Re: cheated on pet of the month

Thank you all very much for the help!

Last edited by LinLin; 11-09-2008 at 10:00 AM.. Reason: solved
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Old 11-09-2008, 09:59 AM   #7
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Default Re: cheated on pet of the month

Webkinz CS will fix this at some point, but if you are desperate, call 1-877-WEB-KINZ
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Old 11-09-2008, 10:00 AM   #8
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Default Re: cheated on pet of the month

View Post Originally Posted by LinLin
My son just got the pet of the month blue hippo. We were very excited as I entered his code. We got the box with his gifts inside. After that it gave him his "pet of the month" extra gift and when he opened it, it said "you have won $0" and that's it!!! My son was very dissapointed and I am too. Would contacting webkinz do any good?

Thank you
That exactly happened to my neice with the pug! I figured sahe was too young to understand so i didnt really do anything. I think u should tell ganz though.
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Old 11-09-2008, 10:00 AM   #9
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Default Re: cheated on pet of the month

i tried email it didn't really work
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Old 11-09-2008, 10:22 AM   #10
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Default Re: cheated on pet of the month

Same thing happened to me with my hippo. $0 and no POM gift. Glad I saw this, I'm calling Customer Service.
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