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Old 03-27-2010, 10:46 AM   #1
Lil Kinz
kitty4earth is an unknown quantity at this point

Default Unanswered: chat phone is NOT connected-how to fix?

Does anyone know how to reset the CHAT PHONE? all three of my kids accounts and the phone is NOT working which means they cannot play in tournaments or go to the clubhouse. Does anyone know how to fix this problem?
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Old 03-27-2010, 10:49 AM   #2
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Default Re: chat phone is NOT connected-how to fix?

I think you should try clearing your cache. I haven't had a problem with this yet.
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Have you logged out and in again? or maybe turn your cellphone on and off a couple of times. These usually work for me when I have this problem.
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Old 03-27-2010, 11:45 AM   #3
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Default Re: chat phone is NOT connected-how to fix?

You may have to log out and log back in. If that still doesn't work, then clear your cache.
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Old 03-27-2010, 11:31 PM   #4
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Default Re: chat phone is NOT connected-how to fix?

If clearing your cache/cookies doesn't work, call customer service. I had to call them when I first got my Webkinz account because my Chat Phone would not work either - there was some sort of a bug on my account, it took all of 5 minutes for them to fix!

Good-luck!
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Old 03-27-2010, 11:54 PM   #5
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Default Re: chat phone is NOT connected-how to fix?

I agree with Scamper Kermit but i also have another problem

If you have more then one computer your kids may have forgotten to log off on that computer so maybe their phone is still on a certain zone
The second thing is sometimes their may be someone on your account trying to hack it. I would suggest to have your kids change the password and maybe the phone would work again

I hope you can figure out the problem and good luck!
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