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Old 01-01-2009, 02:10 AM   #1
Lil Kinz
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Default Unanswered: charm forest HELP!!

I have collected all of the charms in the Charm Forest; both Webkinz and forest charms. However, I cannot get my prizes. In the Webkinz charm section the puzzle piece in the lower right hand corner will not open; it still has a ? Then in the forest charms, it opened the puzzle and you can see a picture of the tiara; but I never got it. What should I do?
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Old 01-01-2009, 02:14 AM   #2
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Default Re: charm forest HELP!!

I believe there is a glitch in the charm forest- I have not gotten my tiara yet and when I contacted Ganz through email they simply sent back that it is a glitch they are working on-- You can try to contact Ganz but I believe I saw some other threads that said most were told it was a glitch they were working to correct- Hope you eventually get your tiara
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Old 01-01-2009, 02:22 AM   #3
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Default Re: charm forest HELP!!

I would contact Ganz. If it is a glitch, at least they'll have your name for when they fix it...
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Old 01-01-2009, 07:30 AM   #4
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Default Re: charm forest HELP!!

I would definitely call them.. I haven't gotten as far to get the tiara yet, but i have 3 more charms to find to unlock that... So far I have the table and chairs, and the topiary. I got those with no problem... I will be prepared to call though, if I don't get that tiara..
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Old 01-01-2009, 01:14 PM   #5
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Default Re: charm forest HELP!!

Sorry to hear that you have not received your unlock prizes. I have not had any problems either with the prizes that I have unlocked. I have 4 more to find until I unlock the tiara, you can sure bet I will be calling if I do not receive mine.
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Old 01-01-2009, 01:25 PM   #6
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Default Re: charm forest HELP!!

Call Ganz. I have three accounts and found all the charms on all three of them and every time I have had to call Ganz to get the tiara. They have known about this problem for a very long time and still have not fixed it. But when you finally get to talk to a human being they will help you.

---------- marnabear added 1 Minutes and 29 Seconds later ----------

View Post Originally Posted by elefancy
I believe there is a glitch in the charm forest- I have not gotten my tiara yet and when I contacted Ganz through email they simply sent back that it is a glitch they are working on-- You can try to contact Ganz but I believe I saw some other threads that said most were told it was a glitch they were working to correct- Hope you eventually get your tiara
It may be a glitch, but it is one that has been there for quite a while, and they have had plenty of time to fix it. I would not wait until they fix it because that might be months from now.

Last edited by marnabear; 01-01-2009 at 01:25 PM.. Reason: Automerged Doublepost
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