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Old 04-21-2009, 12:51 PM   #11
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Default Re: Changing pets name - security risk

I would just put this pet to bed and play with a different one for now. If not, don't go to the tournament arena, clubhouse, and keep your my page private.
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Old 04-21-2009, 12:51 PM   #12
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Default Re: Changing pets name - security risk

Oh my! That is a problem! Follow the others' advice about not going to public areas, keeping your My Page private, and contacting Ganz ASAP. I would just add that you might want to delete anyone on your friends list on your phone that you don't personally know. They are the only ones who can see your full username. Everyone else just sees the first 3 letters, but I'd still be careful about public places.
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Old 04-21-2009, 12:54 PM   #13
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Default Re: Changing pets name - security risk

How do you make the my page private? i did the same thing w. our DD's Easter canary. thanks!
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Old 04-21-2009, 07:06 PM   #14
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Default Re: Changing pets name - security risk

View Post Originally Posted by cbbjDAD1
How do you make the my page private? i did the same thing w. our DD's Easter canary. thanks!
When you first go to My Page (when you are in the Home tab), there will be a preferences button at the top right. Under preferences you can choose who can see different parts of your page. You can set all of them to Just Me to be completely private. Or choose from different levels. That's also where you add people to your different "lists" like BFF's, friends and family, etc. Make sure you select Okay to save the changes. Don't choose Cancel or it always goes back to the default which is everyone.
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Old 04-21-2009, 10:28 PM   #15
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Default Re: Changing pets name - security risk

Thanks everyone for the suggestions. I'll call them tomorrow from work. I would have called today but I left the code at home and Webkinz is blocked at my office.
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Old 04-21-2009, 11:10 PM   #16
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Default Re: Changing pets name - security risk

View Post Originally Posted by frootloop6
Thanks everyone for the suggestions. I'll call them tomorrow from work. I would have called today but I left the code at home and Webkinz is blocked at my office.
since you are only changing a pet's name, you dont need the code to call them. you will need just your user name, dob, name of account holder and email address associated with the account (and parent info, if its a child account).

i do hope that you fixed it so the pet code could not be seen on your my page and deleted anybody from your kinzphone that you do not know in real-life (or have been friends with on net for a long time). if not, you should do it before you go to bed.
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Old 04-22-2009, 05:36 AM   #17
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Default Re: Changing pets name - security risk

Frootloop just keep trying until you get through - you've discovered a really important glitch in their naming system.
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Old 04-22-2009, 08:47 AM   #18
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Default Re: Changing pets name - security risk

Problem Solved. It took about two seconds. I called Webkinz and gave my user name. I didn't even have to provide other info - I guess she understood the seriousness of the problem and saw right away which pet needed the name change.

Thanks everyone.
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Old 04-22-2009, 09:15 AM   #19
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Default Re: Changing pets name - security risk

I am so happy that you were able to contact a real person and resolve your issue, Frootloop I hope that others see the seriousness of this situation and learn from this mistake. Things like this can happen when a person is excited and it makes me realize we should always 'double-check' our steps while adopting to insure that we don't leave a 'trail' for hackers to follow.
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Old 04-22-2009, 09:57 AM   #20
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Default Re: Changing pets name - security risk

View Post Originally Posted by frootloop6
Problem Solved. It took about two seconds. I called Webkinz and gave my user name. I didn't even have to provide other info - I guess she understood the seriousness of the problem and saw right away which pet needed the name change.

Thanks everyone.
Good, I'm glad it got sorted out.
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