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Old 04-20-2009, 07:17 PM   #1
Lil Kinz
frootloop6 is on a distinguished road

Default Unanswered: Changing pets name - security risk

I accidentally named my pet with the secret code as the name - thought I was already at that point in the adoption process. I would like to get this changed but so far Webkinz has ignored my repeated requests and e-mails. Do they want my account to get hacked? I can't take this pet to any public areas at all because the secret code will be out there for the world to see. They should have an error message if you even try to name a pet with the secret code. Does anyone have any suggestions of how to reach a real person at Webkinz?
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Old 04-20-2009, 07:20 PM   #2
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Default Re: Changing pets name - security risk

oohh.. that stinks. all I can say is... Webkinz phone and website contact stuff is in Somebody Help! forum
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Old 04-20-2009, 07:26 PM   #3
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Default Re: Changing pets name - security risk

Wow, I'm so sorry! I know they say they can't change pet names, but I'm willing to bet that in this situation someone will figure out how to help you. Call, be polite, and good luck!
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Old 04-20-2009, 07:28 PM   #4
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Default Re: Changing pets name - security risk

#1 Dont take your pet to ANY areas like clubhouse and tournatmant areana
#2 Keep your my page private
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Old 04-20-2009, 07:36 PM   #5
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Default Re: Changing pets name - security risk

Call Ganz and tell them it is VERY important, do NOT let anything about that pet public, even your whole account maybe to be safe, email them writing it's very important, make it clear you need their assistance.
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Old 04-20-2009, 07:52 PM   #6
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Default Re: Changing pets name - security risk

If they aren't answering your E-mails, try calling them! (1-866-WEB-KINZ)

I'm so sorry that that happened.

But all they might say is: Don't take your pet in any open areas and just call it something else in real life..

Last edited by Pupsaresocute; 04-20-2009 at 07:57 PM..
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Old 04-20-2009, 07:59 PM   #7
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Default Re: Changing pets name - security risk

OK do not take it to any public area's like tournement arena,club house.and make your My Page Blank till Ganz helps you or the worst thing you cann do is quit WW and make a new account on WW
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Old 04-20-2009, 09:47 PM   #8
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Default Re: Changing pets name - security risk

they'll change it for you with no problems. just call them at 866-WEBKINZ. they've changed their phone lines so you will get a real person during their business hours M-F 9am-5pm EDST.
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Old 04-21-2009, 08:10 AM   #9
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Default Re: Changing pets name - security risk

im so sorry this is happening im sure if you called ganz they would definetly have you change you pets name. hope it all works out.
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Old 04-21-2009, 10:20 AM   #10
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Default Re: Changing pets name - security risk

Hi fruitloop6,
Welcome to Webkinz Insider! This was your first post. Here is the link to the post on contact information.

http://www.webkinzinsider.com/forum/...ddress-247012/

Call them at (866)932-5469. (that spells webkinz) The customer service representatives are there Monday to Friday between 9 am and 5 pm EDST. Make sure you talk to a person.

They do not accept "emails" anymore. There are other ways to reach them that are listed in the link. Other people gave some great tips on your problem. Good luck.

AuntietoEW
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