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Old 12-30-2007, 01:32 AM   #1
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Default Unanswered: Change User ID on WW???

Does anyone know how or if you change your user id on WW? My daughter's user id is her name and I just do not feel comfortable with it. She signed herself up Christmas morning and my husband and I must not been with it because we should have suggested something else.

Thanks
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Old 12-30-2007, 01:34 AM   #2
Dinomom13
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Default Re: Change User ID on WW???

View Post Originally Posted by Hodgieptd
Does anyone know how or if you change your user id on WW? My daughter's user id is her name and I just do not feel comfortable with it. She signed herself up Christmas morning and my husband and I must not been with it because we should have suggested something else.

Thanks
If it contains personally identifiable information, as you say it does, then yes, you can have it changed....

Go to the main webkinz.com page, then cliick on Customer Support...and Adoption Issues...You'll see a part that says, "Can I change my username"....click there, and complete the form!

Hope that takes care of it for you!

Old 12-30-2007, 01:36 AM   #3
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Default Re: Change User ID on WW???

Contact Ganz they may change it because it has personal information in it.
Go to Customer Support
Account Issue
Can I change my user name.
From the front splash page.
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Old 12-30-2007, 01:41 AM   #4
TootieFrootie
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Default Re: Change User ID on WW???

On Customer support
there is a form you can fill out if your username contains personal info.
Old 12-30-2007, 03:01 AM   #5
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Default Re: Change User ID on WW???

Thanks for the quick response. I tried to use the form but I keep getting error message stating
Your account verification does not match our records.
Do you enter an email address when you register? I cannot remember and that would be only thing that I can think of.
I will try again in the morning if not I will call or email.

Thanks
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