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Old 03-08-2009, 04:54 PM   #1
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Default Unanswered: cash cow trophy stuck!

I put a cash cows trophy in my room, and now I cant get it out! what do i do?!
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Old 03-08-2009, 04:55 PM   #2
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Default Re: cash cow trophy stuck!

View Post Originally Posted by nemapuppyluv
I put a cash cows trophy in my room, and now I cant get it out! what do i do?!
This thread is the BEST and SAFEST way to unstick an item

http://www.webkinzinsider.com/forum/...-guide-380551/
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Last edited by Ra.Ra.Rainbow; 03-08-2009 at 04:57 PM..
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Old 03-08-2009, 04:59 PM   #3
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Default Re: cash cow trophy stuck!

If they are stuck on the floor it is a glitch and you will probably have to use the "Stuck Items" section...
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Old 03-08-2009, 05:00 PM   #4
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Default Re: cash cow trophy stuck!

Also, if the thread as posted by Ra. Ra. Rainbow doesn't help, try contacting Ganz either by phone (1-866-WEBKINZ) or by going to the customer service part of the Webkinz website.

Since there are a lot of people that say their cash cow trophys get stuck in their rooms right now, I would suggest that when the trophy gets unstuck, to maybe just leave the trophy in your dock so it won't get stuck again
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Old 03-08-2009, 06:37 PM   #5
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Default Re: cash cow trophy stuck!

same happened to me with the same trophie i would just do what i did log out and get on log out till it would move it worked for me
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Old 03-08-2009, 06:54 PM   #6
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Default Re: cash cow trophy stuck!

i think there is a form you can fill out somewhere. i remember filling it out one time, and within a few days ganz had gotten to my account and un-stuck the item
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Old 03-08-2009, 07:26 PM   #7
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Default Re: cash cow trophy stuck!

happened to me with my cash cow trophy too.
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Old 03-08-2009, 07:31 PM   #8
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Default Re: cash cow trophy stuck!

Go to the customer service page and complete the form for item stuck in room...in a day or 2 all your cash cow trophies will be in your dock...this has happened to me several times...
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Old 03-08-2009, 08:07 PM   #9
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Default Re: cash cow trophy stuck!

The same thing has happened to me several times, but with different items. I contacted Ganz thru the customer service option and the very next day, it was back.. That seems to be the best way to get your items back. At least I think so.......

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Old 03-08-2009, 08:11 PM   #10
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Default Re: cash cow trophy stuck!

The same trophy is stuck in my room. I tried filling out the "stuck" item report in customer service. Every time I fill it out is says invalid information. I know it's not. Maybe I will try calling, too. Good luck!
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