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Old 05-14-2009, 02:11 PM   #11
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Default Re: Cash Cow Trophy

babybutler05:

"If you have a problem with your Webkinz account and you need to contact Ganz:

Telephone: 1-866-WEBKINZ * 1-866-932-5469
"


From: http://www.webkinzinsider.com/forum/...ddress-247012/

Last edited by Hoosier-Daddy; 05-14-2009 at 02:13 PM..
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Old 05-14-2009, 02:57 PM   #12
lpndutcher
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Default Re: Cash Cow Trophy

I should have read this first before placing my newly won...whoohoo...lol...cash cow trophy in my room. I placed it on the floor with intentions of moving a bit of furniture to add a trophy pedestal and then placing it on that...whelp...as you all stated...it got stuck on the floor. I took all of your advice and wrote them using the Item Stuck email form Ganz has on the webkinz customer service page, and not 3 minutes later it was in my dock! Talk about fast service. The best experience I have had so far! Definitely write to them if you have this same problem! WhooHoo!
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Old 05-14-2009, 08:00 PM   #13
TWEETYNANNY
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Default Re: Cash Cow Trophy

Thanks Hossier-Daddy! I did call and got my stuff fixed! Thanks for your help!
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Old 05-15-2009, 04:40 PM   #14
pana3
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Default Re: Cash Cow Trophy

Mines stuck too. I need to email Ganz but always forget about it.
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Old 05-15-2009, 04:46 PM   #15
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Default Re: Cash Cow Trophy

View Post Originally Posted by puppylover2009
Mines stuck too. I need to email Ganz but always forget about it.
The 'stuck item' tool in customer service usually fixes it within a couple of hours. It's worked for me both times mine got glued to the floor. I always keep an empty table in my trophy room now.
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Old 05-18-2009, 04:19 PM   #16
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Default Re: Cash Cow Trophy

View Post Originally Posted by babybutler05
Thanks Hossier-Daddy! I did call and got my stuff fixed! Thanks for your help!
You're very welcome!
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Old 05-18-2009, 05:09 PM   #17
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Exclamation Re: Cash Cow Trophy

Hey

I happened to me too. WI said it was a glitch. I sent a letter to WW though. the next day it was free of stuckness. I hop this works for you.
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Old 05-18-2009, 05:36 PM   #18
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Default Re: Cash Cow Trophy

Not sure what it is about floors and trophies. I had a Candy Bash 2 trophy that was stuck on my floor for months. Then one day out of nowhere - I could move it! I would recommend taking action though if you don't want to wait for a miracle - LOL!
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Old 05-18-2009, 05:45 PM   #19
Slytherin for this
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Donation Award 
Default Re: Cash Cow Trophy

There is a forum you can fill out and Ganz will fix it. The Cash Cow tropie hasn't been working lately so I wouldn't put it back in the house for awhile unless your sure it's where you want it.
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