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Old 05-13-2009, 07:55 PM   #1
IagoParrot
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Default Answered: Cash Cow Trophy

my cash cow trophy is frozen. what should i do?
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Best Answer - Posted by janibabes
I telephoned Ganz today as I had put the Bear Tapestry in one of my rooms and I was unable to load the room. I also told her my cash cow trophies were all stuck and she fixed both problems while I was on the phone. Very helpful rep.

You should probably telephone them as I had sent the "I have something stuck note" as well 2 weeks ago with only the auto response email.

I have had good luck each time I have had to call Ganz so maybe you should give them a call.
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Old 05-13-2009, 08:27 PM   #2
AtlantaBravesFan
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Default Re: Cash Cow Trophy

All the trophies have a problem with getting stuck. You might have to contact Ganz in the customer service section and use the I have a item stuck form.

Good Luck!
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Old 05-13-2009, 08:44 PM   #3
countryboy12
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Default Re: Cash Cow Trophy

I telephoned Ganz today as I had put the Bear Tapestry in one of my rooms and I was unable to load the room. I also told her my cash cow trophies were all stuck and she fixed both problems while I was on the phone. Very helpful rep.

You should probably telephone them as I had sent the "I have something stuck note" as well 2 weeks ago with only the auto response email.

I have had good luck each time I have had to call Ganz so maybe you should give them a call.
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Old 05-13-2009, 10:03 PM   #4
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Default Re: Cash Cow Trophy

Hi! I feel your pain! At the moment, my Cash Cow trophy is stuck in my room. They unstuck it for me, and then it froze again. *SIGH*. I hope they get this problem fixed soon. Until then, all we can do is call and email them until they get this fixed. Hope this helps to know that you aren't the only one. Have a good day!
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Old 05-13-2009, 11:17 PM   #5
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Default Re: Cash Cow Trophy

Never put that cash cow trophy on the floor - it will get stuck for sure. I do not know why they cannot fix that, but they have other problems that affect more people I guess.
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Old 05-13-2009, 11:31 PM   #6
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Default Re: Cash Cow Trophy

View Post Originally Posted by IndyandLucky
Hi! I feel your pain! At the moment, my Cash Cow trophy is stuck in my room. They unstuck it for me, and then it froze again. *SIGH*. I hope they get this problem fixed soon. Until then, all we can do is call and email them until they get this fixed. Hope this helps to know that you aren't the only one. Have a good day!
Yes, Cash Cow trophies are extremely sticky. If you have to rearrange furniture, make sure you have an empty table to set them on while you're moving things around. This has happened to me twice before I realized there was a specific problem with the trophy. Both times I used the stuck item form on WW and it was in my dock within 24 hours.
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Old 05-14-2009, 09:37 AM   #7
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Default Re: Cash Cow Trophy

I've had one on the floor for months now...I just never got around to calling/emailing to get it fixed. That is so odd that they can't get that glitch fixed, though, since so many people are having issues. If other things can be "unstuck", then you'd think they could do that with the trophies.
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Old 05-14-2009, 09:59 AM   #8
ill PM
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Default Re: Cash Cow Trophy

The Kinz Newspaper said these issues had been corrected, however by what I am reading that does not seem to be the case. Suggestions of filling out the form do work, so perhaps this will get it across that the problems still exist. Good luck everyone, I think we still need to be careful about placing the trophy on the floor.
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Old 05-14-2009, 10:02 AM   #9
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Default Re: Cash Cow Trophy

I filled out the form. It was Fixed the same day.
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Old 05-14-2009, 12:37 PM   #10
TWEETYNANNY
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Default Re: Cash Cow Trophy

I have the same problem with the tapestries and my cash cow trophy. I know the number is somewhere around here I am sure but I would probably search all day. Could anyone here let me know what the customer service # is so I could give them a call? Thanks in advance!!
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