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Old 03-27-2011, 11:07 AM   #1
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Default Unanswered: Caring Valley trees not giving saplings or prizes

I purchased 2 different trees from the estore today. i put the codes in and recieved the trees but i never recieved my saplings ( i should have or speacial gifts (4) that the estore says you will recieve. I sent them an email over the estore site and hope this will be resloved on monday. I was wanting to know if anyone else is having this problem and what they did to correct it. i cleared my catch and everything.
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Old 03-27-2011, 11:12 AM   #2
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Default Re: Caring Valley trees not giving saplings or prizes

Sorry to hear this happened to you. I think its a glitch on their behalf, and hopefully will be fixed for you on Monday. If they don't respond, I would suggest calling them. Here is a link incase you need it:
Contact Ganz - Webkinz Insider Wiki
Best of luck to you!
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Old 03-27-2011, 11:12 AM   #3
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Default Re: Caring Valley trees not giving saplings or prizes

If you purchase a specific caring valley tree from the past, such as the Haunted Hickory or Backyard Buckeye, then you get just the tree to customize. To get the saplings and the extra gift, you have to purchase the Caring Valley Tree kit which gives only this months tree, unless you already have this months tree in which case you get a choice of a second one for this month or a tree from the past two months.
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