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Old 07-06-2009, 01:24 PM   #1
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Default Answered: Caring Valley Question—please help!

My daughter has wanted to plant trees in the Caring Valley for a long time, so for her birthday I got her a Caring Valley Panda. We’ve registered the panda on her account with no problem, but when I opened the separate green Caring Valley tag to enter the code at the code shop, in the box that says: “THIS IS YOUR FEATURE CODE!” I did not get a code! It is only a single word with two numbers after it (which I won’t say right now in case, somehow, that is the code and I’m just not doing it right). Of course, when I try to type this word at the code shop in the box that says “ENTER CODE HERE” it does nothing, because the word doesn’t even fit there—there are not enough letters and numbers. So, I can not unlock anything or get access to the Caring Valley.

So, am I doing something wrong? Is there somewhere else where I’m supposed to enter this Caring Valley access code?

I think it must be some sort of typo or mistake.
ladyoflight is offline Female
Best Answer - Posted by nemo434
If the code said 'Sample' then this was a mistake on Ganz' part and you can exchange it for a good code. There was an item about it on the front page of WI a little while back. I copied this from there-

Ganz
Attn: Webkinz Customer Service- Tag Issue
One Pearce Rd.
Woodbridge, Ont.
L4L 3T2

Simply include the tag, the store purchased at, and an email address at which Ganz can send the new code.

Hope this helps!
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Old 07-06-2009, 01:28 PM   #2
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Default Re: Caring Valley Question—please help!

If the code said 'Sample' then this was a mistake on Ganz' part and you can exchange it for a good code. There was an item about it on the front page of WI a little while back. I copied this from there-

Ganz
Attn: Webkinz Customer Service- Tag Issue
One Pearce Rd.
Woodbridge, Ont.
L4L 3T2

Simply include the tag, the store purchased at, and an email address at which Ganz can send the new code.

Hope this helps!
nemo434 is offline
Old 07-06-2009, 01:50 PM   #3
Webkinz :)
ladyoflight is a glorious beacon of lightladyoflight is a glorious beacon of lightladyoflight is a glorious beacon of light

Default Re: Caring Valley Question—please help!

Thanks so much! It helps a lot. Yes, this was exactly the problem--the code said "SAMPLE10"
ladyoflight is offline Female
Old 07-06-2009, 01:52 PM   #4
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Default Re: Caring Valley Question—please help!

You should call Ganz and ask them how to deal with the problem.



Telephone: 1-866-WEBKINZ * 1-866-932-5469


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