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Old 04-15-2009, 11:09 AM   #1
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Default Unanswered: Car glitch

Help! my little brothers car is stuck. I have tryed to remove it in edit mode and tryed to make his pet ride it. Please help me and tell me how to get it down.

Last edited by george456; 06-08-2009 at 02:28 PM..
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Old 04-15-2009, 11:42 AM   #2
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Default Re: Car glitch

Have you tried logging out and logging back in? If not, try that and if it doesn't work, you can notify Ganz and let them know that you have something stuck. You will need the name of the item, the account, ect. They usually have it unstuck in a day or two.

You will have to go to the main page of webkinz, choose customer service, go to " I have something stuck", choose the correct description of your problem, and then fill out the form.

Hope this helps!

Last edited by AtlantaBraves; 04-15-2009 at 11:45 AM.. Reason: adding content
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Old 04-15-2009, 11:58 AM   #3
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Talking Re: Car glitch

click on the car then it will take you to the other room! click the square and go into the other room you should appear in the car! if not contact ganz or log in and out!

hope i helped!

bye! love,
sarah anne/webkinz1751
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Old 04-15-2009, 12:21 PM   #4
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Default Re: Car glitch

Is it stuck in a doorway? That happens to my son from time to time. On the log-in page click on customer support, and there is link to click on that says "I have something stuck!" For a vehicle stuck in a doorway it says: "If a vehicle is stuck in your room, please wait 48 hours and it should be returned to your dock. We have a special tool that clears stuck vehicles each night. If you have waited more than 48 hours, please fill out the form so we can assist you."

If that doesn't work filling out their form should get it taken care of quickly.

There's another form to fill out for an item stuck in a room.
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Old 04-15-2009, 12:24 PM   #5
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Default Re: Car glitch

thanks we will try that
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