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Old 12-31-2009, 10:10 AM   #1
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Default Answered: cant remember password!

ok the title sounds dumb but i cant remember my password!

i havent been on webkinz in like ages but i remember my username. i thought that i new my password but its not working! i havent gotten a new webkinz so i dont have any secret codes with me.

can someone please help me! thanks!!!
chocolatexsam is offline Female
Best Answer - Posted by SmelzGood84
I would keep the secret codes in a ziplock. Then when I need one I just pull one out. After I adopt another webkinz I put the one I had in the bag on a page in a book. I also type them on the computer so I can get to them easily. I hope this helped you make it easy to get to them.

But to help you, you MUST call GANZ at 1866WEBKINZ and give them the username, and email you used when you signed up. If you did not provide an email you have to tell them the first pet you adopted and maybe the name and they will be able to reset the account password for you. You should write down the password, and ask for a secret code to keep. That should work for you.
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Old 12-31-2009, 10:11 AM   #2
uvs his wife andDD/S
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Default Re: cant remember password!

The only way you can recover your password is with a secret code. If you dont have it anywhere, then you can't recover it. You cant call Ganz, either, without your secret code
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Old 12-31-2009, 10:12 AM   #3
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Default Re: cant remember password!

Then, I'm sorry, but you're shut out of your account. I think Ganz makes it clear to keep your secret codes in case something like this happens so...yeah. Even if you call them, they won't do anything unless you have a secret code.
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Old 12-31-2009, 10:12 AM   #4
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Default Re: cant remember password!

You just need to have one of the codes from your Webkinz on that account. Any one will do.
If that doesn't work you can call Ganz and speak to a rep (if you are over 18, they only speak to adults) and tell them your other account info that may help them to get you back on track.
1-866-WEB-KINZ
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Old 12-31-2009, 10:19 AM   #5
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Default Re: cant remember password!

View Post Originally Posted by webkinz_girlyx0
Then, I'm sorry, but you're shut out of your account. I think Ganz makes it clear to keep your secret codes in case something like this happens so...yeah. Even if you call them, they won't do anything unless you have a secret code.
well i threw them away because i had the password written down but i missplaced it
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Old 12-31-2009, 01:21 PM   #6
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Default Re: cant remember password!

Visit the "Customer Service" section on the homepage and Contact Ganz. Hope that helps!
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Old 12-31-2009, 01:55 PM   #7
ow I'm a
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Default Re: cant remember password!

Search Everywhere! I keep all of my secret codes in a special box.
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Old 12-31-2009, 01:58 PM   #8
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Default Re: cant remember password!

View Post Originally Posted by chocolatexsam
well i threw them away because i had the password written down but i missplaced it
That is why you NEVER throw them away

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Old 12-31-2009, 02:17 PM   #9
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Default Re: cant remember password!

Search your WHOLE house, even if there is a spot in the house that doesn't look like it could hold a Webkinz code tag. That's happened to me before but I found my tags easily because I placed them into a crayon box. I hope you can get into your account!
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Old 12-31-2009, 02:18 PM   #10
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Default Re: cant remember password!

I'm sorry but you can't do anything without your secret code, so now your shut out of your account. I keep ALL of my secret codes in a folder so I can never loose them, and this is why you shouldn't throw your secret codes away, they are TOO valuable!
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