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-   -   cant remember password! (http://www.webkinzinsider.com/forum/somebody-help-165/cant-remember-password-588971/)

chocolatexsam12-31-2009 10:10 AM

cant remember password!
 
ok the title sounds dumb but i cant remember my password!

i havent been on webkinz in like ages but i remember my username. i thought that i new my password but its not working! i havent gotten a new webkinz so i dont have any secret codes with me.

can someone please help me! thanks!!!

CanesFan12-31-2009 10:11 AM

Re: cant remember password!
 
The only way you can recover your password is with a secret code. If you dont have it anywhere, then you can't recover it. You cant call Ganz, either, without your secret code :(

webkinz_girlyx012-31-2009 10:12 AM

Re: cant remember password!
 
Then, I'm sorry, but you're shut out of your account. I think Ganz makes it clear to keep your secret codes in case something like this happens so...yeah. Even if you call them, they won't do anything unless you have a secret code.

Dixiecup12-31-2009 10:12 AM

Re: cant remember password!
 
You just need to have one of the codes from your Webkinz on that account. Any one will do.
If that doesn't work you can call Ganz and speak to a rep (if you are over 18, they only speak to adults) and tell them your other account info that may help them to get you back on track.
1-866-WEB-KINZ

chocolatexsam12-31-2009 10:19 AM

Re: cant remember password!
 
Quote:

Originally Posted by webkinz_girlyx0 (Post 17738623)
Then, I'm sorry, but you're shut out of your account. I think Ganz makes it clear to keep your secret codes in case something like this happens so...yeah. Even if you call them, they won't do anything unless you have a secret code.

well i threw them away because i had the password written down but i missplaced it

Lily84912-31-2009 01:21 PM

Re: cant remember password!
 
Visit the "Customer Service" section on the homepage and Contact Ganz. Hope that helps!

acegirl90612-31-2009 01:55 PM

Re: cant remember password!
 
Search Everywhere! I keep all of my secret codes in a special box.

Quack Quack12-31-2009 01:58 PM

Re: cant remember password!
 
Quote:

Originally Posted by chocolatexsam (Post 17738697)
well i threw them away because i had the password written down but i missplaced it

That is why you NEVER throw them away :nope:
:)

Maine12-31-2009 02:17 PM

Re: cant remember password!
 
Search your WHOLE house, even if there is a spot in the house that doesn't look like it could hold a Webkinz code tag. That's happened to me before but I found my tags easily because I placed them into a crayon box. :) I hope you can get into your account!

stormypanda12-31-2009 02:18 PM

Re: cant remember password!
 
I'm sorry but you can't do anything without your secret code, so now your shut out of your account. I keep ALL of my secret codes in a folder so I can never loose them, and this is why you shouldn't throw your secret codes away, they are TOO valuable!


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