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Old 10-12-2010, 06:57 PM   #1
aunt2two
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Default Unanswered: Can't Play Atlantis

What do I need to do to be able to play Atlantis? I just get a blue screen and it totally locks me out of Webkinz World.
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Old 10-12-2010, 08:50 PM   #2
I'm Ashlyn (:
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Default Re: Can't Play Atlantis

Refresh the page and log in again. If it still doesn't work clear your cache.
It happens to me with Wishing well 2 and refreshing and logging back in again works
Or sometimes the x will be there. Click on that and go back and click the game again.
Hope this helps!
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Old 10-12-2010, 11:19 PM   #3
aunt2two
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Default Re: Can't Play Atlantis

No, I have already tried all of that and it still doesn't work.
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Old 10-13-2010, 07:36 AM   #4
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Default Re: Can't Play Atlantis

View Post Originally Posted by kathyincanada
No, I have already tried all of that and it still doesn't work.
I have tried this and rebooting everything! Still blue blank screen!!!And even going back and forth on all six family accounts spread over two states and multiple computers.

My son is very desperate to try it and Ganz just sent me the same standard awful form letter email to do all these different things that do not work anyways in THIS situation. The problem is not yours.

Ganz NEEDS to fix this on there end. I find this VERY annoying. Good luck to you.
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Old 10-13-2010, 03:39 PM   #5
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Default Re: Can't Play Atlantis

Why does everyone have this problem? I play it fine, and I have no clue what I'm doing. Try using Internet Explorer, if you aren't already. Clear your cache, log out and back in, etc etc.
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Old 10-13-2010, 04:08 PM   #6
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Default Re: Can't Play Atlantis

I was having this problem, so I went in and deleted my flash software. Then went back and reloaded it. Problem sovled, has been working since. It was an odd fix!
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Old 10-13-2010, 04:14 PM   #7
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Default Re: Can't Play Atlantis

I can't get Atlantis on Internet Explorer no matter what I do. I'm lucky that I also have Mozilla fire fox available. Even though it doesn't usually like Webkinz, it will eventually load Atlantis.
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Old 10-13-2010, 06:22 PM   #8
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Default Re: Can't Play Atlantis

I get the blue screen every time on my computer, my son can play it on his, my other son's computer says it doesn't have the right flash player, I downloaded the newest flash for mine and still nothing.
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