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Old 07-06-2010, 10:09 AM   #1
RW2
Lil Kinz
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Default Unanswered: Can't Open Zum Room..Loading Pallete Freeze

We just adopted our first Zum. The feature code seemed to work fine but when we try and go into the room it freezes on the Loading Pallete screen and won't go past it. I can't find any answers on the site and no easy way to contact them that fits into there preset questions/answers.
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Old 07-06-2010, 10:13 AM   #2
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Default Re: Can't Open Zum Room..Loading Pallete Freeze

Hi there! Welcome to WI!
Unfortuantly, I don't have any Zums, so this next method may not help, as I have not had this problem, and am not sure if this will work.
Try to clear your cache, if you dont know how, here`s a link http://www.webkinzinsider.com/forum/...-cache-534364/

Good luck!
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Old 07-06-2010, 02:16 PM   #3
RW2
Lil Kinz
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Default Re: Can't Open Zum Room..Loading Pallete Freeze

Thanks, I had tried clearing my cache a couple times, shutting down completely then clean restarts but it's still stuck on "Loading Palette".
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Old 07-07-2010, 01:44 AM   #4
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Default Re: Can't Open Zum Room..Loading Pallete Freeze

Welcome to WI! That is a glitch GANZ is working on. I saw it on another thread. It is for the July Zumbuddies. Hopefully, they will fix it soon
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Old 07-07-2010, 07:46 AM   #5
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Default Re: Can't Open Zum Room..Loading Pallete Freeze

View Post Originally Posted by sarocks7
Welcome to WI! That is a glitch GANZ is working on. I saw it on another thread. It is for the July Zumbuddies. Hopefully, they will fix it soon
Hope this is one of the things they're fixing this morning. We got our first Zumbuddy yesterday and were so disappointed that it "didn't work." Thanks for posting your message.
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