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Old 01-31-2011, 06:24 PM   #1
SmilesRContagious
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Default Unanswered: Can't open my letter from SantaKinz helper

You're probably wondering why I wanted so long to look at my letter but I did.

When I click on it, the letter opens. I can see SantaKinz with no pet. Then I get a box saying "I'm sorry. we can't connect to Webkinz World...You will now be logged out"

I think I am going to have until next Christmas to get rid of this letter

Is any one else having this problem?
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Old 01-31-2011, 06:36 PM   #2
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Default Re: Can't open my letter from SantaKinz helper

Hey canon! Maybe you waited too long??
Try clearing your cache and trying it again.
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Old 01-31-2011, 06:44 PM   #3
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Default Re: Can't open my letter from SantaKinz helper

Oh yeah, I had one on one of the kids accounts, I never open their letters, I let them when they go on and apparently the boy did not open his LOL, it was still there, I tried and the same thing happened to me just now. Guess we waited too long, but it doesn't make sense why it does that. Clearing the cache did not work
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Old 01-31-2011, 06:45 PM   #4
SmilesRContagious
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Default Re: Can't open my letter from SantaKinz helper

View Post Originally Posted by Quack Quack
Hey canon! Maybe you waited too long??
Try clearing your cache and trying it again.
View Post Originally Posted by dawnscott1
Oh yeah, I had one on one of the kids accounts, I never open their letters, I let them when they go on and apparently the boy did not open his LOL, it was still there, I tried and the same thing happened to me just now. Guess we waited too long, but it doesn't make sense why it does that. Clearing the cache did not work
I agree...clearing the cache does not work
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Old 01-31-2011, 07:38 PM   #5
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Default Re: Can't open my letter from SantaKinz helper

Yeah, it doesn't make sense. I think you waited too long, but you could always try and Contact Ganz! Good luck canon.
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Old 02-01-2011, 09:51 AM   #6
klcottingim
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Default Re: Can't open my letter from SantaKinz helper

Hmm.. maybe its a Christmas-time only thing? I'm assuming its connected to the "SantaKinz" room in the clubhouse, so if the room isn't there perhaps the letters aren't available? Have to look into this..
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