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Old 05-02-2009, 06:05 PM   #1
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Default Unanswered: Can't Move Funiture!!!!

Here's the problem, I was moving some items into one of my new rooms. I was moving all my tropies to a new spot but, I can't move my Cash Cow trophie! I've loged back in, clicked all around the trophy, but nothing working! Please help.
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Old 05-02-2009, 06:06 PM   #2
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Default Re: Can't Move Funiture!!!!

It's a glitch. Wait a few days and if it doesn't start to work than contact Ganz. You can do that by e-mailing or calling. I've heard calling is easier. Good luck! I hope it get's fixed. Hope this helped.
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Old 05-02-2009, 06:08 PM   #3
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Default Re: Can't Move Funiture!!!!

Cash Cow trophies are the one type of trophy that I have had problems with - if you put them on the floor, they will never move again You have to fill out the form on the WW homepage (see Customer Service and then the section about stuck items) and have them fix it. I suppose you could call as well, but it seems that most people have theirs fixed within a few days or a few hours. I've just left mine on the floor for now
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Old 05-02-2009, 06:13 PM   #4
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Default Re: Can't Move Funiture!!!!

View Post Originally Posted by Iamwebkinzfan
Here's the problem, I was moving some items into one of my new rooms. I was moving all my tropies to a new spot but, I can't move my Cash Cow trophie! I've loged back in, clicked all around the trophy, but nothing working! Please help.
Sorry your having that problem. I had to fill out the form in order to get the Cash Cow trophies back in my dock and NOT stuck to my floor. The form is located in the Customer Support section and then go to "I have something stuck". Fill out the form and within 24 hours All the trophies will be back in your dock. Good Luck.
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Old 05-02-2009, 06:21 PM   #5
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Default Re: Can't Move Funiture!!!!

View Post Originally Posted by CHRISBILL
Sorry your having that problem. I had to fill out the form in order to get the Cash Cow trophies back in my dock and NOT stuck to my floor. The form is located in the Customer Support section and then go to "I have something stuck". Fill out the form and within 24 hours All the trophies will be back in your dock. Good Luck.
Thanks. I'll go fill it out.
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Old 05-02-2009, 06:33 PM   #6
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Default Re: Can't Move Funiture!!!!

Yup. Cash Cow tropies are the hardest to set. WW has to release them from floor or even pedestals. You'll get it right in a day or two. They'll help. Put in a request.
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Old 05-02-2009, 06:34 PM   #7
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Default Re: Can't Move Funiture!!!!

My whole account is "kafluey" today. I think it has something to do with having the Pet of the Month. Before you all say, "puh", let me explain.

I tried to feed my pets today, but I am unable to retrieve items from storage to get to my food. Everyhing freezes and I have to log out. My grandson has a cocker spaniel and he is unable to retrieve his items from storage, also.

My granddaughter does not have a cocker spaniel, and she was able to log into her account on my computer and was able to do everything. Retreive items from storage, access all her pet foods, do her dailies, etc.

So, I have come to the conclusion that the problem lies within the GANZ website with a connection to the cocker spaniel.

I sure hope they fix it soon. My pets are "STARVING" but I can't get to the food.
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Old 05-02-2009, 06:42 PM   #8
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Default Re: Can't Move Funiture!!!!

Great, I tried to use costumer service, but they say my account information doesn't match their records.

View Post Originally Posted by Iamwebkinzfan
Great, I tried to use costumer service, but they say my account information doesn't match their records.
Never mind, put month of birth and day i wrong spot.

Last edited by Iamwebkinzfan; 05-02-2009 at 06:42 PM..
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Old 05-02-2009, 08:10 PM   #9
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Default Re: Can't Move Funiture!!!!

I am pretty sure it is STUCK. When it is STUCK then you can go to customer support on the WW homepage and find the I have something stuck. Then you fill out the request and they unstick it and put it in your dock. Then you can put it where ever. GL!
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