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Old 10-24-2008, 10:51 PM   #11
ill PM
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Default Re: Can't Log In to Webkinz; Free Vacation

Here are things to try if you are having login problems:

1. Try clearing your cache, cookies, and temporary internet files. Restart your computer, and try to login again. After the swirly W comes up, wait a few minutes, click out, and then click LOGIN again, and WW should pop up.

2. If the above doesn't work, try a different web browser. If you don't already have a second one, try Firefox - it is a good one to use on either a Mac or PC, but make sure you download the correct version. See if this helps.

3. Try a different computer - if you can log in to your account on a different computer, then it is something about that particular computer - its plug-ins, browser version, etc. Try to make sure that the browser you are using is the current, updated version.

I am so sorry you are having these problems. I would be so frustrated, too, but maybe the above suggestions will help!
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Old 10-25-2008, 06:10 AM   #12
Edward♥Cullen
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Default Re: Can't Log In to Webkinz; Free Vacation

Don't worry. Ganz has thousands of accounts to program and un-glitch. They will fix the rest for yours eventually. While looking wi WW customer service for a link you can use i found this one:
http://customerservice.webkinz.com/cs/us_en/li.php
They have a few tips for people with problem accoutns. If none of these work thne just hang on, they will fix your account in no time.

Hop you can enjoy your free vacation soon!!
~E-Angel
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Old 10-25-2008, 08:04 AM   #13
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Default Re: Can't Log In to Webkinz; Free Vacation

View Post Originally Posted by SarinasKasan
Well, despite the latest announcement from Ganz on trying to do better with glitches and other problems, I can't log into two of four accounts this morning. I get a message saying that I can't connect to Webkinz World and to try back again later.

However, on a positive note, on one of the accounts I was able to log into, I did get the free vacation. Since I already had an active ticket to the tropical island, there were two tickets shown. One with the ticket I had purchased yesterday and the time remaining on it, and another vacation ticket next to it.

I hope they get this fixed so that I can log into all of my accounts. The account that I could not get into happens to be my main account. On a positive note, my daughter's account is seems to be working!

SarinasKasan
I can log in again! Thanks, everyone, for your comments. It's nice to know that when there is a problem I'm not the only one--if it's just me, I know it would take forever to get it fixed, but if it's a bunch of us, I have hope that Ganz will fix it that much sooner.

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